Контактна інформація

Шукач вказав телефон , ел. пошту, Facebook, Instagram та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/19633488/

Досвід роботи

E- commerce Assistant

з 12.2025 по 08.2026 (9 місяців)
Shoporia Store, Remote (Retail)

1. Supported customer communication from initial enquiry through order confirmation and post-purchase follow up.
2. Handled customer relationship matters and complaint with patience, professionalism and attention to the issue raised.
3. Assisted with product listings and routine online-store updates, helping in keeping product information clear and current.
4. Organized customer and order information to support accurate processing, follow-up and service continuity.
5. Shared reoccurring customer questions and feedback with team members to support better sales communication and service delivery.
6. Collaborated with colleagues on daily tasks and sales-support activities in a fast-paced e-commerce environment.

E-commerce Associate (Customer Support Representative)

з 01.2024 по 08.2026 (2 роки 8 місяців)
Sellastore, Remote (Retail)

- Responded to customer inquiries about products, pricing, order status, and delivery timelines, providing clear, friendly, and timely support that helped ensure a positive customer experience.
- Processed customer orders accurately, verified customer information, and kept order records up to date, helping reduce errors and ensure smooth order fulfilment.
- Monitored order and delivery progress, kept customers informed of updates, and resolved delivery-related concerns promptly to improve customer satisfaction.
- Handled customer complaints professionally, identified appropriate solutions, and escalated complex issues when necessary to ensure timely resolution.
- Worked closely with the sales and logistics teams to coordinate orders, resolve issues efficiently, and support on-time deliveries.
- Built positive relationships with customers through excellent communication, professionalism, and consistent follow-up, encouraging customer trust and repeat business.

Освіта

DELTA STATE POLYTECHNIC OTEFE, OGHARA, DELTA STATE.

SCIENCE LABOURATORY TECHNOLOGY, Zaporizhzhia
Незакінчена вища, з 2020 по 2023 (3 роки)

Додаткова освіта та сертифікати

Community Management and Virtual Events Moderation Class

2025 ,2 Weeks

S'BridgeCore Global International Remote Job Training

2026, 6 weeks

Знання і навички

• Customer service
• Customer support
• English written and verbal communication
• Live chat and email support
• Outbound customer call
• Active listening
• Problem solving
• Compliant resolution
• Empathy and customer's understanding
• Teamwork and collaboration
• Attention to details
• Patience and professionalism
• Time Management
• Multitasking and prioritization
• Remote work and self management
• Ability to work under pressure
• Follow up and multitasking
• Reliability and accountability
• Management of CRM
• MS Office
• Data entry and accurate record keeping
• Administrative support
• Customer retention and relationship building
• Fast learning and adaptability

Знання мов

Англійська — вільно

Рекомендації

BISOLA EHI OGOLOWA

BISOLA EHI OGOLOWA

CEO, S'bridgeCore Global

Додаткова інформація

I’m a people-focused professional who genuinely enjoys communication, customer interaction, and creating positive experiences. I’m confident communicating with different types of people, whether through calls, chats, or face-to-face conversations, and I know how to listen before responding.

I’m organized, adaptable, and comfortable working in fast-paced environments where priorities can change. I learn quickly, take feedback seriously, and always look for ways to improve my work rather than simply completing tasks.

What I bring to a team is more than just communication skills, I bring patience, reliability, initiative, and a strong sense of responsibility. I care about how customers feel, how a team performs, and how my work contributes to the bigger goal.

I’m open to remote opportunities where I can grow, contribute meaningfully, and build a long-term career in customer support, customer success, sales, or community-focused roles.