Вакансія від 22.11.2017

Technical Support Consu‎ltant for Sisense

Компанія:
Ciklum    VIP 
Місто:
Київ
Вид зайнятості:
повна зайнятість
Вимоги:
Досвід роботи від 2 років

Опис вакансії

On behalf of Sisense (http://sisense.com), Ciklum is looking for a talented Technical Support Consultant to join Kyiv team on a full-time basis.

Technical Support Consultants (TSC) at Sisense are an integral part of the Customer Success team and are the front line that gets to know the customers best and help them succeed and grow with us. They understand their

Requirements and collaborate with the rest of our talented teams to provide them with a unique customer experience and service. Customer Delight is not just a moto at Sisense, it’s what we truly believe in. As a TSC, you will work through complex data environments with customers from all sizes and industries, to deliver exceptional support and value over our amazing product.

Sisense is an award-winning Business Intelligence and Analytics software that’s radically changing the business world today: Sisense is the only BI software that lets non-technical people join, analyze, and visualize large data sets from multiple sources.

Sisense is changing the world of Business Intelligence with revolutionary technology that speeds and simplifies the analysis of large and complex data. That’s why Sisense is backed by the same visionary investors who funded LinkedIn, Box, Tesla, and Twitter — Bessemer Venture Partners, DFJ Growth, Battery Ventures, Genesis Partners and Opus Capital, as Sisense recently completely a $50M series D round. For five-straight years, Sisense has grown its revenue by more than 100 percent and added hundreds of new customers in over 50 countries.

Established in 2004, Sisense has an office on Wall Street in New York City, where the sales and marketing team sits, and two offices in Tel Aviv, Israel, where R&D, worldwide sales, and support are located. Hundreds of businesses, from Fortune 500 companies to innovative start-ups, are using Sisense to crunch their data and uncover insights. eBay, ESPN, Sony, NASA, and Motorola are just a few example of the leading companies who have chosen Sisense as their BI tool.

Responsibilities:

  • Investigate technical problems and diagnose root causes
  • Develop, design and propose solutions to meet technological and business needs for customers
  • Provide reliable resolution of critical and high impact problems for customers
  • Work with R&D and Product teams to meet customer requirements and improve our product
  • Collaborate with end users to identify needs and opportunities for improved data management and delivery
  • Manage projects internally as well as externally
  • Present complex technical information to non-technical audiences
  • Take part in the creation and maintenance of our knowledgebase and community
  • Database analysis & data modeling

Requirements:

  • Data driven, analytical mind and excellent problem solving skills
  • Detail-oriented thought process with ability to prioritize and multitask
  • Excellent English — communication, listening, presentation, and writing skills
  • Proven ability to motivate and work both independently and in a team environment
  • Passion for support and helping others
  • Strong desire to learn, grow and contribute to overall company values of collaboration and service
  • Bachelor’s degree in Information Systems / Computer Science / Industrial Engineering / Management /
  • Economics or equivalent
  • 2+ years of experience with relational databases (MS SQL, MySQL, Oracle) and data modeling
  • 2+ years of experience with IT infrastructure and applications support

Desirable:

  • Web development background and/or programming skills
  • Experience with NoSQL databases such as MongoDB or Hadoop
  • Experience with implementation of BI projects
  • Experience with ETL and BI tools such as Talend, Informatica, SSIS, SSRS, BusinessObjects, Cognos or
  • QlikView

What’s in it for you?

  • Variety of knowledge sharing and training opportunities
  • Unique working environment where you communicate and work directly with client
  • Business trips
  • Competitive salary
  • Career and professional growth
  • Possibility to work in a big and successful company
  • Long-term employment with 20 working-days paid vacation and other social benefits
  • State of the art, cool, centrally located offices with warm atmosphere which creates really good working conditions

About Ciklum:

Ciklum is a top-five global Software Engineering and Solutions Company. Our 3,000+ IT professionals are located in the offices and delivery centres in Ukraine, Belarus, Poland and Spain.

As Ciklum’s employee, you’ll have the unique possibility to communicate directly with the client when working in Extended Teams.

Besides, Ciklum is the place to make your tech ideas tangible. The Vital Signs Monitor for the Children’s Cardiac Center as well as Smart Defibrillator, the winner of the IoT World Hackathon in the USA, are among the cool things Ciklumers have developed.

Ciklum is a technology partner for Google, Intel, Micron, and hundreds of world-known companies. We are looking forward to seeing you as a part of our team!

Join Ciklum and «Cross the Borders» together with us!If you are interested — please send your CV to [надіслати резюме]

Надіслати резюме

Схожі вакансії

Усі схожі вакансії


Вакансії у категорії
Вакансії за містами

Сподобалася вакансія?

Щодня ми можемо надсилати вам схожі вакансії на ел. пошту