Customer support representative

Customer support representative. POSITION SUMMARY:

Customer service representative is responsible for reacting and resolving all the customer concerns, answering any move related customer questions and providing information about the company’s products and services. In some cases, customer service representatives may also make changes in customer accounts or/and orders.

• Full-time (8 am to 6 pm CST).
• Remote.
• Salary: $600 — $800.

ABOUT H2H MOVERS:

H2H Movers a leading moving company based in Chicago, IL, specializing in relocation services. H2H Movers was founded on the idea that moving should be easy and stress-free. As a full-service moving company, we focus on transparent, competitive prices and professional, efficient service. Our mission: Empowering seamless transitions with care and efficiency, we move lives with precision and a commitment to excellence.

PERFORMANCE OBJECTIVES:

• Serve as the point of contact for customers, responding promptly and professionally to their inquiries via phone, email, and other interactions.
• Provide accurate information about our moving services, pricing, availability, and address any concerns or questions raised by customers.
• Assist customers with scheduling their moves, coordinating logistics, and ensuring all necessary paperwork and documentation are completed accurately.
• Maintain detailed records of customer interactions, transactions, and communications for future reference.
• Actively listen to customer feedback, identify areas for improvement, and provide suggestions to enhance our services and overall customer experience.
• Handle and resolve customer complaints or escalations professionally, finding appropriate solutions to ensure customer satisfaction.
• Work on all the necessary paperwork flow.

KEY COMPETENCIES:

• Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
• Strong problem-solving and decision-making abilities, capable of handling challenging situations with composure and professionalism.
• Exceptional organizational skills and attention to detail, ensuring accurate and efficient record-keeping.
• Proficient in using customer service software, databases, and standard office applications.
• Ability to work in a fast-paced environment, multitask, and prioritize tasks effectively.
• A customer-oriented mindset with a genuine desire to provide outstanding service and exceed customer expectations.

EDUCATION & EXPERIENCE:

• Bachelor degree; additional education or relevant certifications are a plus.
• Minimum 1 year experience in customer related positions;

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