IT Infrastructure Specialist (Helpdesk)

Responsibilities:

• Helpdesk support. Providing technical support and assistance to customers;
• Administration of the company’s Google Workspace and Azure including VMs, AVD, VPNs, and other deployed applications;
• Securing data from unauthorized access;
• Assist with Azure and other cloud environment implementations via Admin portal, PowerShell, or other scripting tools (e.g. Bash, Python, etc.);
• Handle escalated and complex technical support issues for customers such as those related to remote provisioning of VOIP devices, troubleshooting service usage etc.
• Propose and implement system enhancements (software and hardware upgrades) that will improve the performance and reliability of our users and systems;
• Run usage and audit reports;
• Participate in developing and maintaining internal user and technical documentation;
• Collaborate with several teams including other Helpdesk specialists, project managers, developers, and recruiters;
• Other duties as assigned.

Requirements:

• Excellent verbal and written communication skills;
• Experience in IT Helpdesk services;
• Experience in administration of Azure Active Directory;
• Experience in administration of Google Admin console;
• Understanding of enterprise networking including VPNs, Firewalls, and PBX systems;
• Understanding of IT security, high availability, and disaster recovery concepts;
• Detail-oriented in planning, implementation, documentation, troubleshooting, and follow-up;
• The ability to multi-task and work across a range of projects with various timelines and priorities;
• Ability to work independently or in a group environment;
• Self-starter and capable of working effectively with interruption;
• Must be able to work flexible hours (nights/weekends) as needed;
• English — excellent verbal level + technical documentation.

Conditions:

• Competitive starting compensation, which considers the experience and skills of the candidate. Form of payment — monthly, without delay, based on Invoice — Bank transfer/Payoneer/PayPal
• Job location options: remotely
• Working hours: from 14:30 to 23:30 EEST, incl. break
• Paid vacation and sick leave
• Opportunities for professional and career growth and development