Network-Technical Support Engineer

We’re looking for a Technical Support Engineer for the global network security product — Security Access Service Edge platform by CATO Networks.

ABOUT THE PROJECT

The customer is the CATO Networks company — the provider of the world’s first Security Access Service Edge platform to secure all enterprise edges — sites, mobile users, and Cloud resources — with one global Cloud-native platform that relies on software instead of the current multi-protocol label switching (MPLS).

Product optimizes and secures applications accessible for all users and locations. Using the platform, customers can easily migrate from MPLS to SD-WAN, optimize global connectivity to on-premises and Cloud applications, enable secure branch internet access everywhere, and seamlessly integrate Cloud data centers and mobile users into the network with a zero-trust architecture. Specialization: Network security Headquarters: Tel Aviv, Israel Team size and structure: up to 500 employees Years on the market: since 2015

WHAT WE’LL EXPECT FROM YOU

• Computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers
• Technical experience with DNS, DHCP, NAT, HTTP/HTTPS, VOIP
• Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments
• Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
• Excellent oral and written communication skills with a passion for working with customers
• Ability to work with globally dispersed, cross-cultural team

As a plus:

• Experience with VPNs, IPsec, BGP, security protocols, and standards
• Familiarity with WAN/SD-WAN/ MPLS networks
• Experience working with Cloud, SaaS technology provider

WHAT YOU WILL DO

In this role, you will be engaging with our customers during the post-sales process, evaluation, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship to take part in making the future of SD-WAN today.

• Own and manage customer issues and see problems throughout the resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and «can-do» attitude
• Work directly with R&D and Product Management on customer issues upon full resolutions
• Be a focal point for the customer’s need and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions
• Nurture the relationship with the customer through ongoing communication and periodic meetings
• Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance
• Track and monitor customer status and identify both areas of concern and growth opportunities
• Be a part of building and expanding the company’s Global Services»