Affiliate Support Specialist (TikTok Shop)

Full-time | Remote | Long-term | US hours (EST preferred)

Your responsibilities will include:

• Manage creator communication across assigned TikTok Shop accounts: respond to messages daily using approved templates, support questions about samples, commissions, challenges, and campaigns, and escalate complex or sensitive cases same day.
• Review and moderate sample request queues: approve creators who meet brand requirements, reject or ignore those who don’t, and keep queues cleared daily.
• Vet creators and content for brand fit, quality, engagement, GMV potential, compliance, and brand safety — flagging anything questionable rather than guessing.
• Run creator outreach and campaign support: send approved outreach messages, support collaboration invites and challenge pushes, track responses, and escalate interested creators.
• Monitor assigned accounts daily for open tasks and queue health, keep everything organized and current, and raise blockers or bandwidth concerns proactively.

What we expect from you:

• Hands-on experience with TikTok Shop is a must (Affiliate / Creator Operations / Seller Center) — not just general SMM or customer support.
• Experience in influencer or creator management is a strong plus.
• Strong written English.
• Attention to detail, solid organization, ability to follow SOPs and process a high volume of repetitive tasks quickly and accurately.
• Availability to work US hours, preferably EST (the team is based on the US East Coast).

We offer

• Full-time remote work with a long-term engagement.
• Clear processes, templates, and SOPs — structured onboarding into the accounts.
• Direct collaboration with a US-based team.