Вікторія

VIKTORIYA
STEFANYSHYN
M A N A G E R
A S S I S T A N T , C U S T O M E R
S U P P O R T , C U S T O M E R
S E R V I C E R E P R E S E N T A T I V E

PROFILE
I am a well- organised and outgoing person with a good communication
skills .I had worked as a English tutor before the war started. I worked
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with pupils and students of different ages.also, I prepared them for
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[відкрити контакти](див. вище в блоці «контактна інформація») UEE.
Then I moved to England and worked at the reception desk at the
Lviv/Bristol Double Tree by Hilton hotel.Later I changed the job,and decided to
work at the Premier Inn in the same position.After some time, I was
promoted to a manager assistant. I worked with clients, solved
problems, made rota for all employees, and also I was an Appointed
Person and Fire Marshal
LANGUAGES I speak the English language fluently.
EXPERIENCE
English
RECEPTIONIST AT THE FRONT DESK
Spanish
Double Tree by Hilton
UKrainian 2022
Russian
Check in guests ;
Check out guests ;
Acceptance and execution of necessary documents;
EDUCATION Answering multi-line phone systems
SECONDARY SCHOOL
2006-2017 CUSTOMER SERVICE REPRESENTATIVE
Premier Inn
BACHELOR DEGREE February 2023-September 2023

Check in -check out guests
2017-2021 Ivan Franko National
University of Lviv ( will add to my CV Creation of comfortable conditions for rest and residence of
a copy of diploma) clients;
control over the cleanliness of the rooms and the
hotel itself.
Master's Degree Acceptance and execution of necessary documents;
Make a new rota every week for all hotel employees
2021-2022 Ivan Franko
Carry out a fire risk assessment and check for fire hazards.
National University of Lviv (will
Create a fire safety and emergency evacuation plan.
add to my CV a copy of
Looking after first aid equipment.
diploma)
2016-2018 International House Taking charge when an employee is injured or taken ill.
Calling the emergency services.
ENGLISH TUTOR
self employed
2018-2022