Iryna

CV Iryna Rak ([відкрити контакти](див. вище в блоці «контактна інформація»))
Customer Success | Operations | Logistics Coordination

PROFESSIONAL SUMMARY
Customer-oriented professional with experience in customer support, logistics coordination, business operations,
and administrative management. Skilled in building and maintaining customer relationships, coordinating
cross-functional teams, improving workflows, and supporting product delivery and customer onboarding.
Experienced in working with international clients, ERP and CRM systems, and organizing business trips and
business-related activities. Strong organizational and problem-solving skills.

PROFESSIONAL EXPERIENCE
LLC “Expoleather”
March 2025 – Present
• Support product sales and realization by coordinating with clients and assisting throughout the sales process.
• Manage business documentation and maintain accurate records.
• Organize business trips for clients and colleagues, managing related arrangements.
• Maintain military records and ensure the proper handling of military registration documentation at the
enterprise.
• Represent the company at international industry exhibition Lineapelle, to identify potential clients, explore
new business opportunities, and understand current market demands.
Spacebring
March 2024 – September 2024
• Managed incoming customer support tickets and email inquiries, ensuring timely and effective issue
resolution.
• Collaborated with the Product Team to communicate customer feedback and support product improvements.
• Created and maintained help center articles and customer support documentation.
• Hosted webinars to educate customers and improve product adoption.
• Guided new customers through the onboarding process, helping them understand and effectively use the
platform.
Tools: Slack, Intercom, HubSpot, Linear, Metabase.
IPL Group
February 2021 – March 2024
• Managed sales orders and customer inquiries, maintained strong customer relationships, and contributed to
service quality improvement.
• Coordinated with the Logistics Department to ensure smooth order processing and delivery.
• Planned goods pickups, monitored delivery schedules, and proactively addressed delays.
• Trained and supported new employees, helping them adapt to internal processes and responsibilities.
• Worked with ERP and CRM systems to manage orders, customer information, and operational workflows.
Tools: 1Factory, D4, Monitor, Navision.
Additional experience: Business trips to Denmark.

KEY SKILLS
• Customer Relationship Management
• Customer Onboarding & Product Education
• Logistics & Delivery Coordination
• Order Management
• Documentation Management
• Employee Training
• Webinar Hosting & Knowledge Base Development
• International Client Communication