Алина

ABOUT ME
Extensive personal
ALINA FILIPPOVA
knowledge in computers CUSTOMER SUPPORT REPRESENTATIVE
software and hardware, fast
learner, service oriented,
responsible, resourceful and
independent, looking LANGUAGES
forward to challenging Ukrainian: mother language
myself. Russian: mother language
English: advanced
German: intermediate

EXPERIENCE
CONTACT
MANAGER ASSISTANT – PSD2HTML.COM
[відкрити контакти](див. вище в блоці «контактна інформація») (2011-2013)

[відкрити контакти](див. вище в блоці «контактна інформація»)
- Liaising between customers and cross-functional internal
teams to ensure the timely and successful delivery of the
solutions according to customer needs.
- Primary point of contact and build long-term relationships
with customers.
Bucharest, Romania
- Achieving customer service objectives by contributing
customer service information and recommendations to
strategic plans and reviews, preparing and completing
action plans, resolving problems, implementing change.
- Maximizing customer operational performance by providing
help desk resources and technical advice, reliving
problems, disseminating advisories, warnings, and new
techniques.
EDUCATION
SHIFT MANAGER – PSD2HTML.COM
KHARKIV NATIONAL
(2013-2016)
UNIVERSITY V.N. KARAZIN,
UKRAINE,
MASTERS DEGREE – - Responsible for data definitions, source system identification
TEACHER/TRANSLATOR OF and connectivity, working with end users to define business
requirements and needs.
ENGLISH AND GERMAN
LANGUAGES. - Prepare reports for senior management and external
partners as appropriate.
- Selection, training, and adaptation of employees for working in
the company.

CUSTOMER CARE AGENT – W3Coding.com
(2018-2021)

- Responsible for responding to queries via email, chat.
- Consulting customers concerning product features
- Solving various issues and finding quick and effective
solutions.
SKILLS
Computer Sowftware
Communication
Negotiation
Microsoft Office