Алина

ABOUT ME
Extensive personal
ALINA FILIPPOVA
knowledge in computers
software and hardware, fast
learner, service oriented, LANGUAGES
responsible, resourceful and Ukrainian: mother language
independent, looking Russian: mother language
forward to challenging
English: advanced
myself.
German: intermediate

EXPERIENCE
MANAGER ASSISTANT – PSD2HTML.COM
CONTACT (2011-2013)
[відкрити контакти](див. вище в блоці «контактна інформація»)
- Liaising between customers and cross-functional internal teams to
[відкрити контакти](див. вище в блоці «контактна інформація») ensure the timely and successful delivery of the solutions according to
customer needs.
- Primary point of contact and build long-term relationships with
customers.
- Achieving customer service objectives by contributing customer
Bucharest, Romania service information and recommendations to strategic plans and
reviews, preparing and completing action plans, resolving problems,
implementing change.
- Maximizing customer operational performance by providing help desk
resources and technical advice, reliving problems, disseminating
advisories, warnings, and new techniques.

SHIFT MANAGER – PSD2HTML.COM
EDUCATION (2013-2016)
KHARKIV NATIONAL - Responsible for data definitions, source system identification and
UNIVERSITY V.N. KARAZIN, connectivity, working with end users to define business requirements and
UKRAINE, needs.
MASTERS DEGREE – - Prepare reports for senior management and external partners as
TEACHER/TRANSLATOR OF appropriate.
ENGLISH AND GERMAN - Selection, training, and adaptation of employees for working in the company.
LANGUAGES.
CUSTOMER CARE AGENT – W3Coding.com
(2018-2021)
- Responsible for responding to queries via email, chat
- Consulting customers concerning product features
- Solving various issues and finding quick and effective solutions.

MANAGER – Infocus company (VISA
Concierge)
(October 2023 – January 2024)
 - Customer assistance in finding tickets for concerts
- Selection of different entertainments and hotels worldwide
- Partnership establishment with various agencies

ENGLISH TEACHER – NEW GENERATION
SCHOOL
(February 2024)
- Schoolteaching for students from 1- 11 grades