Резюме від 11 лютого 2024 Файл

Дар'я

Head of customer support

Вік:
21 рік
Місто проживання:
Чернівці
Готовий працювати:
Дистанційно

Контактна інформація

Шукач вказав телефон та ел. пошту.

Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.

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EDUCATION AND TRAINING
31/08/2008 – 29/05/2019 Chernivtsi , Ukraine
Honors Student Gymnasium 3
Address Holovna street, 131, 58000, Chernivtsi , Ukraine Website http://
gymnase3.at.ua/index/administracija/0-6 Field of study Generic
programmes and qualifications

19/10/2015 – 29/10/2015 Dublin , Ireland
Daria Didoruk Intermediate English Student, short-term internship M
alvern House
Date of birth: 20/06/2002
Address 34 Dame Street , D02 R763, Dublin , Ireland Website http://
Nationality: Ukrainian
malvernhouse.ie/

26/09/2017 – 24/10/2017 Ham, France
CONTACT LE FRANÇAIS+ Exchange Programme College Victor-Hugo
Nalivaika 10/2 ,
de Ham

58001 Chernivtsi , Ukraine Address 7 Avenue Jean moulin, 80400, Ham, France Website http://
(Home) hugo80.clg.ac-amiens.fr/

[відкрити контакти](див. вище в блоці «контактна інформація») 09/02/2020 – 16/02/2020 London, United Kingdom

[відкрити контакти](див. вище в блоці «контактна інформація») Upper-Intermediate English Student Kensington
Academy of English
Address 31 Jewry Street, Greater London, EC3N 2ET, London, United
Kingdom Website www.kensingtonacademy.com

31/08/2019 – 30/06/2023 Chernivtsi, Ukraine
Bachelor's Degree in International Relations, Public
Communications and Regional Studies Chernivtsi
National University
Address Kotsyubuns'koho street 2, 58012, Chernivtsi, Ukraine
Website http://www.chnu.edu.ua/ Thesis Military and technical capabilities
of the Russian Federation in the context of military escalation in the post-
Soviet space

12/10/2022 – 11/03/2023 Osnabruck, Germany
Erasmus+ Program Alumni in Conflict Studies and
Peacebuilding Osnabruck University
• understanding of social science theories and the methods of
conflict studies;
• learning fundamental concepts, terms and approaches from
peace, conflict, and violence research;
• researching the perspective of political theory and the history of
ideas, on the basis of comparative studies and from the angle of
international relations
Website https://www.uni-osnabrueck.de/ Field of study Conflict Studies
and Peacebuilding
15/09/2023 – CURRENT Chernivtsi, Ukraine
Master's Degree in International Law Chernivtsi National University
Website https://law.chnu.edu.ua/

WORK EXPERIENCE
04/05/2020 – CURRENT Chernivtsi , Ukraine
Customer Service Advisor Global Staffing Support
• Business and management consulting;
• Provision of translation services;
• Taking a decision regarding open tickets, providing feedback on the root cause where appropriate
solutions as available to the user;
• Managing and reporting resolved problems;
• Contributing to the planning and development of projects with the assist of all members of the team;
Website https://globalstaffingsupport.com/

DIGITAL SKILLS
Microsoft Office Microsoft Word Microsoft Powerpoint Google Drive Google Docs Zoom Skype Fac
ebook Power Point Instagram Twitter Microsoft Excel

LANGUAGE SKILLS
MOTHER TONGUE(S): Ukrainian Russian
Other language(s):
English

Listening B2 Spoken production B2
Reading B2 Spoken interaction B2
Writing B2

French

Listening B2 Spoken production B2
Reading B2 Spoken interaction B2
Writing B2

Romanian

Listening A2 Spoken production A2
Reading A2 Spoken interaction A2
Writing A2

German

Listening A1 Spoken production A1
Reading A1 Spoken interaction A1
Writing A1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
ADDITIONAL INFORMATION
Conferences and seminars
09/03/2018 – 10/03/2018 Chernivtsi , Ukraine
CACTUS Forum As I’ve always been really absorbed in helping my own community, I attended the
workshop where I did not only learn about making an impact for our environment, but also had a
possibility to make the project which helped me to demonstrate others how I would contribute to our
society. The whole forum assisted me in obtaining new knowledge and skills which will assuredly serve
me in the future.

15/11/2019 Chernivtsi, Ukraine
YouthSpeak Forum Being a first-year student, I took the initiative and participated in one of the largest
youth forum in Western Ukraine. Thanks to that opportunity I became a part of the outstanding team,
where I've learned a lot about leadership, time management, communication skills and so much other
really useful information. We have been going through various workshops, small-talks about own
business plan, and even let in participating of resolving some real cases. It was a good chance to meet
different successful people, to share some thoughts with them, and to get feedback on my own ideas.

13/05/2021 Chernivtsi, Ukraine
The impact of global challenges on the implementation of EU policy on the policy of the Eastern
Partnership countries I got a chance to take part in such a conference where I gained a lot of useful
information about partnership between countries, their impacts and future perspectives. I also delivered
a speech on that theme, which taught me to qualitatively express my views and opinion to the public.

02/11/2023 – 30/11/2023 Chernivtsi, Ukraine
EU Law Workshop It was a great honor to be a part of the online sessions of EU Law Workshop. During 5
weeks, we were discussing inter alia the structure of the EU, the primacy of EU Law including conforming
construction, as well as general principles of EU Law and fundamental rights.

Projects
24/09/2021
Methods and techniques of manipulation of mass consciousness on the Internet I was given a
chance to write my own article on that topic. This chance taught me how to organize my thoughts and
impart my perspective to others, particularly regarding the manipulation of self-consciousness via online
platforms.

24/02/2023 – 11/03/2023
Worldwide exhibition of Unissued Diplomas of Ukrainian students Hundreds of students were killed
during the ongoing full-scale russian invasion. We collected the stories of 36 of them. There are at least 36
ruined lives and 36 unissued diplomas. The project "Unissued Diplomas" was created to honor the lives of
students who were killed, allowing people to visit universities around the globe and remember them.

The exhibition took place in Osnabrück University as well.
Link https://www.unissueddiplomas.org/

14/10/2022 – 14/10/2022
Demonstration "Defending Ukraine" October 14 - Day of Defenders of Ukraine. Ukrainian defenders
today embody the heroism and courage of soldiers of many generations, soldiers of different countries -
all those who for centuries defended the ideals of freedom, defended statehood and fought for
independence.

The action was held by Ukrainian communities all over the world to express respect and gratitude to our
soldiers.

Volunteering
04/02/2019 – 04/05/2019 Chernivtsi, Ukraine
Assistance to participants of ATO While I was a high school student, I was a member of the program to
support the Ukrainian Army. It was a tough time for Ukraine, especially for the soldiers. That's why my
school has volunteered to help as much as it can. We made special costumes, sent them water and
various products, and we were supporting their families and children. That experience is invaluable, and I
am proud I can help my country in any possible way.
Organisational skills
Flexibility I successfully combine studies, full-time work and extra-curricular activities.

Adaptability During my exchange experience in different countries, I learned how to cooperate with
problems calmly and efficiently and to come out of my comfort zone.

Communication and interpersonal skills
Communication skills Working as a Customer Advisor and communicating with team members and
absolutely different customers has developed my interpersonal communication skills and the ability to
avoid any conflicts.

Teamwork and collaborating I've been a member of different associations, took part in various forums,
discussions and communicated with plant of people (who had more or less experience) so I have an
aptitude for building a relationship of trust based on mutual respect. I am confident in working in groups
and adaptable to meet the needs of the team.

Management and leadership skills
Leadership skills I used to be the class monitor back in high school. I was a so-called negotiator between
classes and participated in the meetings among class monitors, where I conveyed the interests of my
classmates. This experience taught me to listen to others, to take into account every opinion, and most
importantly, to pass the baton of leadership to another if necessary.
Furthermore, I gained invaluable knowledge about establishing trust with my coworkers and
demonstrating my willingness to assist them. It helped me to analyze problems carefully suggest effective
solutions, successfully resolve conflicts within the team, and fostering a positive work environment.

Delegation Skills I went from being an ordinary employee who used to accomplish all the tasks assigned
to me by mentors to a person who can now delegate work between co-workers based on their strengths
and weaknesses.

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