Олена

CV

PERSONAL DETAILS:
Full name: Elena Sharlai
Date of Birth: 28 June 1983
Nationality: Ukrainian
Marital status: married
Address: Grabchak street 13, ap 74
Poltava
36021
Ukraine

Cell phone: [відкрити контакти](див. вище в блоці «контактна інформація»); +38(050) 099 0374428
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)

Skype ID: elena791705

WORK EXPERIENCE:

September 2021-March 2024
Helpo - International Customer Support company

Position: Customer Support Representative

Responsibilities:

Provided customer support to mobile fitness apps' users via emails and live chats.
Worked with tickets, new templates, CRM system, bug reports. Covered around 100 customer requests per shift.

May 2019- June 2021
AMZ -US Based manufacturing and selling company

Position: Customer Support Representative

Responsibilities:

Provided technical customer support via emails, chat, CRM. Worked with Amazon Accounts, customers' feedbacks, reports.

January 2017- October 2018
Helpdesk - International Customer Support Company

Position: Intake coordinator at US based homecare agency (NY company, distant job)

Responsibilities:
• receiving incoming calls from US citizens, who need homecare service;
• promotion of company’s services;
• running cases of new clients up the moment they get enrolled to the company(contacting insurance plans; contacting doctors of the clients; referring the customer to the right insurance plan; arrangement and control over visits of nurses to the customer; control over the documents signed by the doctors and received from the clients);
• making marketing research;
• making reports;
• making translation of the company’s documents.

July 2016- January 2017 - Thermasteel Building, Poltava

Position: International Operations Manager

Responsibilities:
- making translation of technical documents and correspondence;
- making cold calls;
- contacting potential customers around the world, running negotiations on cooperation;
- contacting manufacturers of building materials in different countries to supply local construction projects with proper materials;
- contacting manufacturers and traders of metal working machines to improve company’s manufacturing capacity.

April 2016-July 2016 LLC”Alfa Consulting”(Lithuania), Poltava branch

Position: Purchasing manager

Responsibilities:
• contacting EU companies and running negotiations on the purchase and sale of different types of commodities, depending on local customers’ requests;
• making market research;
• filling out quotations, invoices, orders & delivery notes

September 2010 – March 2016 LLC ”Brok Service Center”, dealers of metal working equipment, Poltava

Position: International Sales Manager

Responsibilities:
• B2B sales of used and new metalworking machinery
• active search of customers across the globe
• establishing and expanding my customer base
• making cold calls, running negotiations with potential customers
• making market research
• conclusion of sales contracts, development of new sales contracts
• filling out quotations, invoices, orders & delivery notes
• working closely with the shipping/forwarding companies
• making translation of technical documents from/into English language.

February 2010 – September 2010 Free-lance work.

Position: Free-lance translator, tutor of English, course works, research works writing, writing of articles.

June 2009 – February 2010. Locomotive Repair Plant, Poltava

Position: Personal assistant of the Director General

Responsibilities:
• administrative management of the secretarial support to the Director: ensuring effective organization and implementation of all secretarial and administrative tasks including management of all correspondence (on- or offline), diaries and travel arrangements;
• organization of and arrangements for meetings, visits and other appointments in which the Director is involved: ensuring the availability of relevant documents, coordinating appropriate briefings, taking minutes and providing complete secretarial services.
• interpretation during meetings with foreign partners;
• writing articles in Ukrainian and English to the topical magazines;
• technical translation;
• administrative support to the office of the Director through working with colleagues to develop efficient and effective work processes and systems;
• Plan and implement company parties, conferences and other events;

2007-2009 self-employed, Private businessman;
Responsibilities: organization and control over the work of 5 employees, establishing contacts with potential partners, running correspondence and negotiations with foreign partners, arrangement of meetings, running administrative documents.
Translation/interpretation, research works writing, tutoring.

2005-2007 Kiev University of Human development (Poltava Branch)

Position: teacher of English(practice of translation).

Responsibilities: lessons of English - dealt with economy, politics, marketing and law aspects of translation; English grammar, oral practice of English. Curator of the group of first-year students(organization of events, discussion clubs, extracurricular tutoring)

Free-lance translation : law(specialized on translation of contracts and agreements of different kinds),economy and politics; interpreting for foreign visitors, businessmen at the meetings and negotiations.

EDUCATION:
2010-2014 Attended training and couching workshops for personal development and active sales.
2000-2005 Kiev University of Human development (Poltava Branch), specialist(5 years study), translation department, diploma of translator/interpreter (English, German)
May 2005 postgraduate exam in Philosophy
December 2005 postgraduate exam in German language
2004 computer courses MS Windows, MS Office, Internet explorer("Shag"school)
2002 - driving courses, obtained driving license B

PERSONAL QUALITIES:
Hard-working
Responsible
Result-oriented
Fast learner
Written and verbal communication skills
Loyal team-player
Ability to work independently as well as under the guidance.

LANGUAGES: English(fluent), German(basic), Russian(fluent), Ukrainian(native)

INTERESTS, HOBBIES

Fitness, quality music, literature, religions, psychology, paintings

REFERENCES: available on request