Wisdom

Wisdom Contact

Ugochukwu @wisdomcugo

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Customer Support Specialist
Education
I am a focused, self-driven individual with strong
communication, empathy, problem-solving, and
decision-making abilities. Proficient in computer Babcock University
skills, I possess a proactive attitude towards Ogun state, Nigeria
learning and acquiring new knowledge. 2024-2026

De-mol Secondary School
Experience Nigeria
2013-2018

Customer Support Specialist Aug. 2020 - Aug. 2023
Babcock University Teaching Hospital Skills
Provided excellent customer support by addressing
inquiries and providing technical assistance to Strong customer service skills
researchers and lab personnel.
Communication
Responded promptly to customer inquiries via chat,
email, and other communication channels, ensuring a Teamwork
positive customer experience. Fast Typing
Assisted in troubleshooting technical issues related to Critical thinking
laboratory equipment, resolving problems efficiently and
Multitasking
effectively.
Microsoft Office (Excel, Word)
Ensuring accurate record-keeping of patient results.
Provided research assistance by collecting and analyzing Google suite (docs, sheets)
data. Attention to details.
Prepared and delivered patient-specific reports and
Problem solving skills
presentations, ensuring clear communication of results
and project status to clients.
Assisted in managing lab inventory, tracking consumable
supplies, and ensuring timely procurement to support
Languages
smooth operations.
Prepared and delivered clear and concise documentation English - Native speaker
and reports related to lab operations and customer
support activities.