Чик

CONTACT WORK EXPERIENCE
Lviv, Ukraine
Email: ustyna.b@gmail. com
SoftServe,
Phone number: [відкрити контакти](див. вище в блоці «контактна інформація») Functional BU Coordinator
Date of birth: 16. 10. 1992 FEB 2022 - NOWADAYS

• Monitoring processes execution, ensuring achievement of process
EDUCATION execution goals
Ukrainian National Forestry
• Process execution according to defined workflows: documents,
University, Management of
presentation templates, reports preparation & materials collecting
Organizations and
and storing, cost verification;
Administration, 2009 - 2014
• Content creation for social media;
• Collecting and storing process-related metrics and data for future
analysis;
SKILLS • Executing and supporting departments and team-related activities;
• Events organizing, team socialization to increase team engagement:
• Key Skills: Intellectual Team Building and Team meetings organization.
curiosity, analytical
mindset, learning
capability, attention to LLC "Tickets.ua",
detail, stress resistance,
friendliness, creativity,
Senior Air Pricing & Commission Manager
AUG 2017 – FEB 2022
multitasking skills.
• Language Skills: English • Regular monitoring of key indicators of air sales;
(Upper Intermediate),
• Communication with the partners on questions that are
Ukrainian (Native),
connected with the activities department sphere;
Polish (Basic), Russian
(Fluent) • Price formation of the company’s air products taking
into account the costs and the income;
• IT literacy: proficient
Microsoft Office and • Work on commercial conditions concerning the reward
Google Docs user, from air carriers;
Kibana, JIRA, • Modelling air ticket formation scheme considering all
Confluence. key indicators;
• GDS experience: • Connection and display of all necessary carriers on the
Amadeus, Sabre, Altea, site with the appropriate pricing;
Gabriel. • Analysis and monitoring of sales costs;
VOLUNTEERING WORK EXPERIENCE
• AUG-SEP 2014; Susy
Production, Lviv, Ivano- • Analytics, control and financial forecast for
Frankivsk; providing the continuous issuance of air tickets;
• JUN 2013; Kaiser Chief’s • Quality control and monitoring of subordinates;
coordinator, Stare Misto, • Creation and optimization of the business process
Lviv; of work;
• OCT 2012&APR2013; Back • Studying and database creating for new workers;
Stage volunteer, Lviv • Mentoring of employees.
Fashion Week, Lviv

• JUN-JUL2012; Euro 2012
Host City Volunteer, Lviv
LLC "Tickets.ua",
Air Customer Care Representative
ABOUT MYSELFE AUG 2016 - JUN 2017

• Warm and friendly, love
meeting new people; Air Customer Care Representative (Risk payments
agent)
• Self-motivated and hard- DEC 2015 - JUN 2016
working;
• Processing requests on fraud (unauthorized) transactions;
• Team player and get along • Processing requests for changing passengers data (passport and
with everyone; visa details) in bookings and GDS (global distribution system);
• Also, organized, efficient, • Customer consult service on requests for unauthorized
patient, with good sense of transactions;
humor. • Contact center operators consulting;
• 10 years of folk song and • Prevention of financial fraud from the client side;
dances. • Mentoring new employees.

Air Customer Care Representative (English speaking
markets)
DEC 2015 - JUN 2016
• Providing clients with the full and correct information about air
products in accessible format;
• Searching and offering the optimal solution for the client’s
issue;
• Communication with colleagues from others departments and
air companies for solving clients’ issues;
• Mentoring new employees;
• Monitoring current news in the activity area.

Foxtrot, Sales Manager
JUN 2014 – NOV 2015