Maksym

About me:
Experienced Customer Support Representative with a background in sales, logistics, port operations, and safety
compliance.
I am skilled in overseeing processes, managing teams, and optimising operations. Proficient in communication
and problem-solving.
A dynamic employee with a track record of delivering exceptional customer experiences.
Effective communicator and team player.
Results-driven Senior Sales Manager with expertise in customer service and logistics coordination.

Maksym Ivashchenko Certified in Basic Cisco Networking and C++ Development.
Interests include drawing, 3D modelling, photography, and travel.
Customer Support Representative

[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація») Professional Experience:
Izmail Sea Commercial Port, Foreman October 2023 - Present
Key Skills As an experienced professional in logistics and port operations, I am confident in my ability to organize and
coordinate processes between warehouses and ports.
I have overseen and organized loading and unloading operations, ensuring compliance with high safety
standards.
My management skills have allowed me to effectively oversee my subordinates, ensuring task completion and
Communication with customers adherence to safety procedures.
I actively maintain communication between port captains and crew members, as well as representatives and
shippers.
Documentation handling I am able to process primary documents for loading and unloading, and have participated in mooring operations.
Additionally, I have been able to optimize planning of vessel arrivals and departures in the port, and have
supervised preventive and repair work at docks.
Regular monitoring of the serviceability and safety of loading conveyors and floating cranes is a top priority for
Communication with the Team me, always adhering to high-quality and safety standards.

Hurman, Bartender March 2023 - October 2023
Team Leader As a dynamic and personable bartender, I possess a genuine passion for delivering excellent customer
experiences.
My expertise in crafting a wide range of beverages is complemented by my precision and creativity, ensuring
CRM Workflow that every drink meets or exceeds customer expectations.
I am highly skilled in multitasking within a fast-paced environment while maintaining a keen attention to detail
and upholding service standards.
Moreover, I have extensive experience in providing excellent customer service, building rapport with patrons,
and creating a welcoming atmosphere.
As an effective communicator, I thrive in collaborative team settings and am dedicated to continuously
enhancing my skills and knowledge to contribute to the establishment's success.

Languages New York Street Pizza, Bartender August 2021 - February 2023
Dynamic and personable bartender with a passion for delivering outstanding customer experiences.
Proficient in crafting a wide range of beverages with precision and creativity, ensuring each drink meets or
exceeds customer expectations.
Highly skilled in multitasking within a fast-paced environment while maintaining a keen attention to detail and
Ukrainian upholding service standards.
Experienced in providing excellent customer service, building rapport with patrons, and creating a welcoming
atmosphere.
Effective communicator with the ability to thrive in collaborative team settings.
Russian Dedicated to continuously enhancing skills and knowledge to contribute to the establishment's success.

Yuzhtehno-Oil, LLC, Senior Sales Manager April 2020 - May 2021
English Dedicated and results-oriented professional with extensive experience in customer service, phone support,
sales documentation, and logistics coordination across multiple store locations.
Adept at providing exceptional customer assistance, resolving inquiries efficiently, and ensuring seamless
German communication between various departments.
Proven ability to form comprehensive sales documentation, enhancing organisational efficiency and
customer satisfaction.
Skilled in managing logistical challenges and streamlining operations to optimise productivity.
A proactive team player committed to delivering exceptional service and driving business success.
Interests
Certifications
- Drawing
- Beginner in 3D Model Design, self-taught Cisco Network Academy, Basic course
- Photography
- Travelling
IT Step Academy, C++ Developement 101