Olena

OLENA ZELMANOVYCH
OPERATION ANALYST

CONTACT PROFILE
[відкрити контакти](див. вище в блоці «контактна інформація») Operations-focused professional with experience in logistics, process
coordination, and cross-functional collaboration. Skilled in analyzing
[відкрити контакти](див. вище в блоці «контактна інформація»)
workflows, identifying operational bottlenecks, coordinating stakeholders,
Lviv, Ukraine and supporting process improvements. Experienced in working in fast-
paced international environments, managing multiple priorities, and
resolving operational issues.
HARD SKILLS
Business Process Analysis
Requirements Gathering
WORK EXPERIENCE
Process Mapping
Meest USA 2025 - PRESENT
Workflow Optimization
Product & Operation Specialist
KPI Analysis Manage and improve operational workflows across multiple business
Finance Reporting processes.
Analyze recurring issues, KPIs, and bottlenecks to identify
Project Coordination
opportunities for process improvement.
Risk & Issue Management Define priorities, coordinate implementation of changes, and support
process automation initiatives.
Microsoft Excel
Work with internal stakeholders to clarify requirements and ensure
CRM Systems alignment between business needs and operational execution.
Monitor risks, escalations, and service performance to support
consistent delivery and better decision-making.
SOFT SKILLS
Logistics Company - UTS/Landstar 2023-2025
Stakeholder Communication
Logistics Coordinator
Cross-functional
Coordinated shipment-related activities and handled time-sensitive
Collaboration logistics cases.
Communicated with customers and service partners regarding delivery
Prioritization
issues, updates, and required actions.
Problem Solving Resolved complex logistics exceptions while maintaining service
Attention to Detail quality and meeting operational deadlines.
Maintained accurate records of shipments, customer interactions, and
Adaptability case resolutions.
Managed multiple active cases simultaneously in a high-pressure
environment.
LANGUAGES
GENESIS IT COMPANY
2024
English (B2-C1) Product Manager — Part-time
Japanese (A2) Supported users with product-related and technical inquiries.
Ukrainian (Native) Investigated product issues and routed complex cases to the
appropriate teams for resolution.
Collected recurring user concerns and helped identify areas for
improving the product experience.
Maintained structured records of user issues and contributed to
improvements in support and service processes.

EDUCATION

Bachelor’s Degree in Applied Linguistics
2022-2026
Lviv Polytechnic National University

Master’s Degree in Project Management 2026-2027
Lviv Polytechnic National University

Academic Japanese Program 2024-2025
Tokyo University of Foreign Studies (TUFS)