Вероніка

Veronika Dzhaparidze
PERSONAL PROFILE
I am a highly motivated and adaptable individual with a
strong background in communication and problem-
solving.
CONTACT
WORK EXPERIENCE
[відкрити контакти](див. вище в блоці «контактна інформація»)
English Customer Support Represantative
[відкрити контакти](див. вище в блоці «контактна інформація»)
Helpware
Berezniakivska 14, Kyiv,
Ukraine
July 2024- April 2026
Provided customer support via email, live chat.
EDUCATION Processed orders, refunds, delivery issues and account-
Bachelor of Journalism related requests.
State University of Trade and Responded to customer inquiries and resolved issues in
Economics a timely manner.
2023-2027 Investigated and resolved complaints while ensuring a
Course “Time Managment” positive customer experience.
2025 Consistently achieved and maintained performance
Course “Managing stress targets, meeting or exceeding KPIs.
and preventing burnout” Escalated complex issues to relevant departments.
2025 Worked closely with internal teams to improve customer
SKILLS AND satisfaction.
ABILITIES Maintained a high level of professionalism and met
service quality standards.
Multichannel Support
Contributed to improving internal processes.
(Email, Chat)
Assisted new team members during their onboarding
Microsoft Office Suite
period and shared best practices to ensure high-quality
(Excel, Word, PowerPoint)
customer support.
CRM system
Strong problem-solving Private English Tutor
abilitie June 2023- July 2024
Multitasking
Creating schedules for clients
Order processing
answering questions and supervising
Team collaboration
monitoring task completion
Meeting deadlines
Friendly and confident
LANGUAGES
Exceptional verbal and
Ukrainian
written communication
Stress resistanse English Certificate