Anna

ANNA SIRYK
TRAVEL COORDINATOR • CORPORATE & GROUP TRAVEL SPECIALIST • EVENT &
LOGISTICS COORDINATOR
Location: Lviv, Ukraine Phone: [відкрити контакти](див. вище в блоці «контактна інформація») Email: [відкрити контакти](див. вище в блоці «контактна інформація») LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація»)
annasiryk

PROFESSIONAL SUMMARY

Dynamic and detail-oriented Travel Coordinator with proven expertise in international group travel management,
cross-border logistics, customer service, and administrative operations. Multilingual professional fluent in English
(C1) and Czech (B2) with working knowledge of several European languages. Adept at managing complex
itineraries, resolving crisis situations under pressure, and utilizing enterprise software (SAP, ServiceNow) for
seamless operational workflow.

CORE COMPETENCIES

Travel & Logistics: Itinerary planning, cross-border travel operations, vendor coordination, group
safety protocols
Client Relations: High-touch customer support, VIP & international guest hospitality, cross-cultural
communication
Crisis Management: Real-time problem solving during travel disruptions, emergency response, heritage
sensitivity
Software & Tools: SAP, ServiceNow, MS Excel, PowerPoint, Canva, Adobe Photoshop
Languages: English (C1 - Fluent), Czech (B2 - Upper-Inter), Ukrainian (Native), Russian
(C2), Polish, Slovak, Italian, Spanish

PROFESSIONAL EXPERIENCE

Tour Leader & Travel Coordinator | Accord Tour Jun 2025 – Sept 2025 | Europe
• Managed end-to-end logistics and international transportation for tour groups across multiple European
destinations.
• Coordinated hotel accommodations, guided excursions, transfers, and daily travel schedules ensuring 100%
adherence to timelines.
• Served as primary point of contact for travelers, resolving real-time flight/transport delays, group emergencies,
and cross-border documentation issues.
• Delivered high-quality multilingual guided support and consistently maintained top customer satisfaction ratings.

Tourist Information & Operations Specialist | Lviv Tourism Development Sept 2025 – Jan 2026 | Lviv,
Center Ukraine

• Provided expert travel consultancy, itinerary recommendations, and logistical assistance to international tourists
and official delegations.
• Authored promotional travel guides and publications to promote regional tourism and enhance global visibility.
• Coordinated event logistics for high-profile international forums and cultural festivals (European Heritage Days,
International Agglomeration Forum).
Customer Service Specialist (CZ & SK Markets) | Nestlé Business Services Aug 2024 – Jun 2025 | Lviv,
(NBS Lviv) Ukraine

• Managed international B2B client requests and complex data processing using SAP and ServiceNow ERP
systems.
• Handled administrative workflows, documentation, and client communications with strict SLA compliance.

Cultural Mediator & Event Assistant | ZŠ Komenského Sept 2022 – Aug 2023 | Czech Republic
• Coordinated educational trips, excursions, and cultural exchange programs for Ukrainian and Czech youth.
• Managed group dynamics, local logistics, and cross-cultural integration programs.

EDUCATION & MOBILITY

Master of Arts in Cultural Studies & Tourism Sept 2025 – Dec 2026
Lviv Polytechnic National University, Lviv, Ukraine
Erasmus+ Exchange Program (International Cultural Heritage & Field Mobility) Feb 2026 – Jul 2026
University of Messina, Messina, Italy
Bachelor of Arts in Tourism & Cultural Heritage (Diploma with Distinction / Honors) Sept 2021 – Jun 2025
Lviv Polytechnic National University, Lviv, Ukraine

PROJECTS & VOLUNTEERING

• Lviv Tourism Office Volunteer (2024 – Present): Active contributor to European Heritage Days, International
Museum Day, and Czech Dreams.
• EUSTORY Next Generation Summit (Riga, Latvia) & Warsaw Winter School: Selected participant for
international academic mobility and European projects.