Наталія

Nataliia Pukaliak
[відкрити контакти](див. вище в блоці «контактна інформація») Lviv
[відкрити контакти](див. вище в блоці «контактна інформація»)

Motivated Technical Writer with experience producing structured, user-
Professional
focused documentation for software products. Skilled in working with
Summary developers, QA engineers, and product teams to translate complex technical
concepts into clear and consistent content. Familiar with Agile workflows,
software development environments, and version control practices.

Documentation tools: RoboHelp, MadCap Flare, Paligo
Tools &
Visual & video: Snagit, Adobe Captivate
Technologies Content management: SharePoint, Generative AI, Microsoft Office (Word,
Excel, PowerPoint)
Development & workflow: Agile methodology, TFS, Asana
Technical skills: Git, CSS, JSON, basics of SQL, basics of REST API

10/2024 – Current
Work History
Technical Communicator
SoftServe, Lviv
● Develop and maintain software documentation aligned with Agile sprints
and feature releases
● Create manuals, user guides, and release notes to support new
functionalities and product integrations
● Write UI text for applications, including notifications and in-app messages
● Create and edit visuals for documentation and presentations
● Proofread and update content following project guidelines and internal
style
● Utilize Generative AI tools for creating content and generating ideas
● Collaborate with developers, QA engineers, Product Managers, and
Business Analysts to validate technical accuracy of documentation
● Use version control systems (Git) to manage and update documentation
versions
● Participate in sprint planning and daily meetings to stay aligned with
development progress and upcoming documentation needs
● Provide application support to users by troubleshooting issues and
answering technical questions
01/2024 – 08/2024
Technical Writer (Contract)
Emerson, Lviv
● Develop, maintain, and write manuals, user guides and online help for
SCADA system supporting renewable energy (wind and solar)
● Analyze documents to maintain continuity of content style
● Analyze user requirements to create documentation that addresses the
needs of end-users
● Collaborate closely with developers and QA engineers

09/2022 – 10/2024
Senior Talent Acquisition Specialist
Smith+Nephew, Wroclaw, Poland

02/2020 – 08/2022
Talent Acquisition Specialist
Smith+Nephew, Wroclaw, Poland
● Collaborate with Recruiting Partners and Hiring Managers to understand
business requirements and appropriate skill sets
● Optimize sourcing networks and use proactive methods to direct source
candidates
● Conduct initial interviews with both active and passive candidates
● Create manuals and user guides in English and German for internal
recruitment operations
● Test and evaluate newly implemented tool Beamery, providing feedback on
usability, functionality, and process efficiency

09/2017 - 01/2020
Talent Attraction Specialist
Credit Suisse, Wroclaw, Poland
● Lead overall sourcing activities for the Swiss Universal Bank through active
direct sourcing, advertising, referrals and internal mobility program
● Conduct initial interviews with candidates
● Cooperate with the Hiring Managers and Recruiters to identify staffing
needs
● Develop and maintain talent pipelines through internal and external
databases
● Perform a role of a mentor for new joiners

06/2016 - 09/2016
Internship - Technical Writer
Mita-Teknik, Lviv, Ukraine
● Develop, maintain, and write manuals, user guides and online help for
SCADA software for wind energy business
● Analyze documents to maintain continuity of content style
● Analyze user requirements to create documentation that addresses the
needs of end-users
● Collaborate closely with developers and QA engineers
 10/2015 - 05/2017
Education
Master’s degree in Communication Management
University of Wroclaw, Poland

03/2014 - 07/2014
Exchange student
Otto-Friedrich University of Bamberg, Germany

06/2011 - 05/2015
Bachelor's degree in English Philology
Ivan Franko National University of Lviv

Ukrainian: C2 Polish: C1
Languages
English: C1 German: B2