Наталія

NATALIIA PUKALIAK
Technical Writer

Lviv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Technical Writer experienced in creating clear, structured, and user-focused documentation for
complex software products. Skilled in translating technical concepts, business logic, and product
functionality into accessible documentation for both technical and non-technical audiences.
Experienced in collaborating with developers, QA engineers, and product teams in Agile
software development environments.

SKILLS & TOOLS
Documentation & Writing: Technical documentation, API documentation, user guides, release
notes, UX microcopy, Markdown, Microsoft Writing Style Guide
Documentation Tools: Intercom, Google Docs, SharePoint, RoboHelp, MadCap Flare, Paligo
Technical Skills: REST APIs, JSON, SQL, Git, GitHub, AI agents, LLMs, Model Context
Protocol (MCP)
AI Tools: ChatGPT, Claude, Gemma 4, Microsoft 365 Copilot, Grammarly, Gemini, Napkin AI
Development & Workflow: Agile methodologies, Jira, TFS, Asana, Slack
Visual & Multimedia: Canva, Snagit, Adobe Captivate
Microsoft Office: Word, Excel, PowerPoint

WORK EXPERIENCE
Technical Writer

SOC Prime | Lviv, Ukraine
12/2025 – Present

● Own the creation and maintenance of technical documentation for a cybersecurity
platform used for detection engineering, threat hunting, and security operations
● Create documentation from scratch for new features and workflows, and update existing
documentation to reflect product changes

● Produce comprehensive product documentation, including user guides, feature
descriptions, workflows, and release notes
● Create and maintain API documentation
● Create technical documentation for AI-based workflows
● Produce instructional videos demonstrating product features and user workflows
● Document event logging processes and system behavior
● Create website blog articles to support product launches and communicate new features
and functionality
● Collaborate with cross-functional teams to transform complex technical and
cybersecurity concepts into clear, accurate, and user-focused documentation
● Ensure consistency of terminology, documentation structure, and user experience across
product documentation

Technical Communicator

SoftServe | Lviv, Ukraine
10/2024 – 11/2025

● Develop and maintain software documentation aligned with Agile sprints and feature
releases
● Create manuals, user guides, and release notes to support new functionalities
● Create UX microcopy for modals, notifications, and in-app messages
● Create and edit visuals for documentation and presentations
● Proofread and update content following project guidelines and internal style standards
● Use Generative AI tools to support content creation, research, and documentation
workflows
● Collaborate with developers, QA engineers, Product Managers, and Business Analysts
to validate the technical accuracy of documentation
● Use version control systems (Git) to manage and update documentation versions
● Participate in sprint planning and daily meetings to stay aligned with development
progress and upcoming documentation needs
● Provide application support to users by troubleshooting issues and answering technical
questions

Technical Writer (Part-time)

Emerson | Lviv, Ukraine
01/2024 – 08/2024

● Develop, maintain, and write manuals, user guides, and online help for the SCADA
system supporting renewable energy (wind and solar)
● Analyze documents to maintain continuity of content style
● Analyze user requirements to create documentation that addresses the needs of
end-users
● Collaborate closely with developers and QA engineers

Talent Acquisition Specialist → Senior Talent Acquisition Specialist

Smith+Nephew | Wroclaw, Poland
02/2020 – 10/2024

● Collaborate with Recruiting Partners and Hiring Managers to understand business
requirements and appropriate skill sets
● Conduct initial interviews with both active and passive candidates
● Create manuals and user guides in English and German for internal recruitment
operations
● Test and evaluate the newly implemented tool Beamery, providing feedback on usability,
functionality, and process efficiency

Talent Acquisition Specialist

Credit Suisse | Wroclaw, Poland
09/2017 – 01/2020

● Lead overall sourcing activities for the Swiss Universal Bank through active direct
sourcing, advertising, referrals, and internal mobility program
● Develop and maintain talent pipelines through internal and external databases
● Mentor new joiners

Technical Writer (Internship)

Mita-Teknik | Lviv, Ukraine
06/2016 – 09/2016

● Develop, maintain, and write manuals, user guides and online help for SCADA software
for wind energy business
● Collaborate closely with developers and QA engineers

EDUCATION
Master’s degree in Communication Management

University of Wroclaw | Wroclaw, Poland
10/2015 – 05/2017

Exchange Student

Otto-Friedrich University of Bamberg | Bamberg, Germany
03/2014 – 07/2014

Bachelor's degree in English Philology

Ivan Franko National University of Lviv | Lviv, Ukraine
06/2011 – 05/2015

LANGUAGES

Ukrainian: Native Polish: C1
English: C1 German: B2