Любов

LIUBOV MYLYMUK
CUSTOMER SUPPORT SPECIALIST (RETENTION)
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Lviv, Ukraine
[відкрити контакти](див. вище в блоці «контактна інформація»)
Customer-focused specialist with 6+ years of experience working with US clients in fast-paced logistics
environments. Experienced in onboarding, troubleshooting, CRM/ATS tools, and creating clear
documentation. Proven ability to manage high-volume pipelines, improve processes, and explain complex
information in a simple, user-friendly way. FLEX and AIESEC alumna

SKILLS / TOOLS EXPERIENCE

Skills English Teacher
Troubleshooting, User onboarding, Snugeng (Jan 2025 - present)
Documentation, Training, Process Deliver online lessons for students (A2–C1), creating personalized learning materials
improvement, CRM/ATS tools, Cross-cultural Explain complex topics clearly and adapt communication to different skill levels
written and verbal communication, Metrics
tracking, Customer empathy, Active listening, Driver Recruiter / Support
Attention to detail, Email and Chat support, Team Line Group (2023-2024, Nov 2025 - present)
Conflict resolution, Strong sense of personal Managed Indeed and conducted advertising campaigns, increasing applicant volume by
responsibility, Time management, Proactivity 30%
Designed and delivered training presentations for new recruiters
Screened and qualified 40-50 candidates weekly by reviewing driving history, safety
Tools records (MVR and PSP), and performance metrics
HubSpot, Tenstreet, Indeed, CDL Scan, Google Provided post-onboarding support, resolving driver issues via phone and messaging,
Workspace, Zoom and ensuring a smooth experience

Driver Recruiter / Support
XXX Express (Feb 2025 - Oct 2025)
Recruited and onboarded 2-3 owner-operators for box trucks and semi-trucks monthly,
EDUCATION coordinating documentation, compliance, and communication across teams
Tracked key pipeline metrics (retention, time-to-hire, lead quality) to optimize processes
Lviv Polytechnic National University Assisted applicants throughout onboarding and documentation processes, providing
Bachelor of International Relations guidance and resolving issues via phone and email.
(Diploma with Honours)
Lviv, Ukraine, 2015-2019 Driver Recruiter
GTS Transportation (2020-2023)
Cheboygan Area High School Communicated daily with U.S.-based drivers, providing guidance and resolving
FLEX Alumna application-related issues, and managed driver retention processes
Cheboygan, MI, USA, 2013-2014 Received Recruiter of the Year award for outstanding performance and contribution to
the company's progress
Created onboarding documentation for drivers to improve process clarity and reduce
LANGUAGES repetitive questions

Ukrainian - Native Editor of Academic Papers
English - C1 StudyWriters/ 4Writers (2020-2022)
Edited and improved written content to ensure clarity, accuracy, and quality
Polish - B1 Consistently received high performance feedback, with 50% of evaluated orders rated
as “exceeding expectations”
RECOGNITIONS
English Teacher (A1-B1)
Super Kids (Ba Ria, Vietnam) (2019-2020)
GTS Transportation Excellence Award 2022. Increased student engagement and literacy by 20% by developing and implementing
Certificate of achievement in recognition of individualized activities
outstanding performance and dedicated Customized existing and developed new interactive activities that helped over 100
students increase their verbal skills
service
United States Department of State English Teacher (A2-B2)
Certificate for successful completion of the Progressio Language School (2019-2020)
Customized and developed new teaching and learning materials (TLM) to meet
Future Leaders EXchange 2013-2014
students’ needs and boost engagement
program Helped learners achieve course goals and pass final exams with high scores
United States Department of State
Academic Writer
Certificate of outstanding volunteer service
Slovis LLC (2017)
for completing over 100 hours of Delivered high-quality papers with 100% deadline compliance and no cases of revision
volunteering
Translator, Writer, Moderator
The Certificate for successful completion of
ReligionPeace IT Startup (2016-2019)
the WORLD SCHOOL 3.0 project, organized Translated and generated website content in English and Polish
by NGO AIESEC Bardo in Tunisia Moderated online content and gathered user feedback to improve website experience