Світлана

Svitlana Svystun

SVITLANA
SVYSTUN
Customer Support Specialist with experience in the
airline, ticketing, and transportation industries. Skilled
in client communication via phone, email, and chat;
managing reservations and insurance cases;
processing refunds and claims; and working with
CRM and tracking systems. Detail-oriented,
empathetic, and focused on delivering high-quality
customer service.

Contact information

📧 Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
📱 Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
💬 Telegram: @svqwerttt

Education WORK EXPERIENCE
National University "Lviv Polytechnic"
2021 – 2025
Bachelor’s Degree in Applied Linguistics
2023- Customer Support Specialist – Masada
2024 Transportation NY

Responsibility communication with
customers by phone
Hard Skills checking insurances
communication with insurances
Customer communication (email & live chat
representatives
support)
working with tracking programs
Reservation management systems (flight
booking & ticketing platforms)
Refunds and compensation processing
2024 Customer Support Representative –
Wizz Air
CRM and ticketing systems
Microsoft Office (Word, Excel, Outlook) Responded to customer inquiries via email in
Data entry and verification a timely and professional manner.
Multitasking and time management Reviewed, updated, and corrected flight
reservations.
Processed refunds and compensation
requests according to company policy.
Soft Skills

Strong written and verbal communication 2025 Customer Support Specialist –
Problem-solving and conflict resolution Tickets.ua
Attention to detail
Assisted customers via online chat and email
Patience and empathy in customer support.
interactions Reviewed and verified flight and service reservations.
Adaptability in a fast-paced environment Processed customer requests and orders in the
internal system.
Team collaboration
Provided accurate information and solutions to
Stress management and resilience ensure customer satisfaction