Вероніка

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Lviv, Ukraine
_v.e.r.o.na_

Veronica Kindrat
Highly adaptable and customer-focused professional with extensive experience in technical support and customer
service roles. Proven ability to resolve complex technical issues, troubleshoot software and systems, and maintain
high customer satisfaction through clear communication. Proficient in SaaS products, remote troubleshooting, and
utilizing support tools like Jira and Intercom. Eager to leverage strong problem-solving skills and a commitment to
efficient service delivery to contribute to a dynamic team.

WORK EXPERIENCE
English Tutor
Self-employed
Remote 02/2022 – Present
Selected and curated appropriate textbooks and learning materials to align with curriculum objectives.
Delivered personalised one-on-one tutoring sessions, concentrating on grammar, vocabulary, and
conversational skills to foster enhanced language comprehension.
Devised tailored lesson plans to stimulate student engagement and accelerate language proficiency.
Customer Support Specialist
Boosta
Remote 07/2024 – 10/2025
Processed customer complaints and requests promptly, contributing to improved customer satisfaction.
Addressed and resolved customer issues, including complex escalated cases, to maintain high satisfaction
and retention.
Interacted with clients through various channels such as calls, email, and chat, leveraging tools like Zoiper
and Intercom.
Recorded client interactions and handled support tickets utilizing Jira and Confluence.
Proactively identified and escalated technical issues, collaborating with internal teams to achieve quick
resolutions.
Ensured timely service delivery by overseeing project timelines.
Possessed comprehensive product knowledge to deliver precise and efficient support.
Technical Support Manager
3Shape
Remote 01/2026 – 05/2026
Gained experience with Software as a Service (SaaS) products, including Microsoft 365, Google Workspace,
Slack, Trello etc.
Communicated with clients via phone and email, providing clear instructions and upholding a superior
standard of customer support.
Executed remote troubleshooting to efficiently resolve software, system, and user-related issues, diagnosing
and fixing software malfunctions including error messages and system anomalies.
 Troubleshot Windows environments, addressed network connectivity problems, and performed PC setup and
configuration.
Analyzed system logs to pinpoint root causes and resolve intricate technical challenges.
Escalated complex issues and partnered with internal departments to ensure efficient problem resolution.
Familiar with Enterprise Resource Planning (ERP) systems, including AX.

EDUCATION
High school diploma
Lviv Linguistics Gymnasium
Lviv, Ukraine 09/2016 – 05/2023
High school
Bachelor's - Management
Lviv National Stepan Gzhytsky University of Veterinary Medicine and Biotechnology
Lviv, Ukraine 2023 – Present

SKILLS
SaaS expertise Remote Troubleshooting Software Proficiency Problem-solving
Customer support Client Communication Team Collaboration Adaptability Time Management

LANGUAGES
Ukrainian Native English Fluent
Polish Fluent German Intermediate

INTERESTS
Horse riding Jogging Music