Максим

MAKSYM PETRYSHYN
Technical support specialist | Customer support engineer
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PROFESSIONAL SUMMARY
Technical Support Specialist with nearly 2 years of experience providing technical and customer support in international environments. Experienced in troubleshooting software, network connectivity, proxy, VPN, account, and payment-related issues through live chat and ticketing systems. Skilled in Zendesk, Intercom, CRM platforms, and customer support workflows. Strong problem-solving abilities, analytical thinking, and commitment to delivering excellent customer experiences while meeting SLA targets.
PROFESSIONAL EXPERIENCE
Uniwell
Technical support specialist
August 2025 – June 2026
• Provided technical and account-related support via live chat for customers experiencing service, payment, and account issues.
• Diagnosed and resolved technical problems, ensuring minimal disruption to customer operations.
• Investigated customer reports, identified root causes, and provided step-by-step troubleshooting guidance.
• Escalated complex cases to relevant teams and monitored progress through resolution.
• Maintained detailed records of customer interactions and issue resolutions.
• Collaborated with internal departments to improve support workflows and customer experience.
Proxy-Seller
Customer support specialist
March 2025 – August 2025
• Delivered technical support for proxy services, including setup, configuration, authentication, and troubleshooting.
• Assisted customers with proxy, DNS, connectivity, and VPN-related issues.
• Managed support requests through CRM and ticketing systems.
• Guided customers through technical configurations and service optimization.
• Worked closely with technical teams to resolve advanced service issues.
• Maintained high standards of response quality and customer satisfaction.
True Label, Inc.
Customer support specialist
September 2024 – March 2025
• Provided customer and technical support through chat and ticket-based communication channels.
• Resolved account, service, and technical issues for international customers.
• Investigated reported problems and documented solutions within internal systems.
• Maintained accurate CRM records and updated internal knowledge bases.
• Collaborated with cross-functional teams to ensure timely issue resolution.
EDUCATION
Yuriy Fedkovych Chernivtsi National University
Bachelor’s Degree in Computer Science and Project Management
2020 – 2024
• Studied programming fundamentals, algorithms, and data structures.
• Gained practical knowledge of databases, software development, and IT project management.
• Developed strong analytical and problem-solving skills through academic and project work.
TECHNICAL SKILLS
Technical support
• Troubleshooting
• Incident management
• Root cause analysis
• Issue escalation
• Technical documentation
• Customer issue resolution
Networking
• TCP/IP fundamentals
• Proxy configuration
• VPN configuration and support
• Basic network diagnostics
Operating systems
• Windows 10/11
Web technologies
• HTML/CSS basics
Remote support
• Remote desktop tools
TOOLS & PLATFORMS
• Zendesk
• Intercom
• CRM systems
• Ticketing systems
• Slack
• Trello
• Google workspace
• Microsoft office
SOFT SKILLS
• Problem solving
• Analytical thinking
• Customer communication
• Attention to detail
• Time management
• Team collaboration
• Adaptability
• Stress resistance
LANGUAGES
• English — upper-intermediate (B2)
• German — intermediate (B1)
• Ukrainian — native