Susan

SUSAN JOEONWUEJE
📍 Katowice, Poland | 📧 [відкрити контакти](див. вище в блоці «контактна інформація») | 📞 [відкрити контакти](див. вище в блоці «контактна інформація»)
🔗 [відкрити контакти](див. вище в блоці «контактна інформація»)
Professional Summary
Empathetic and service-oriented professional with hands-on experience in customer support, personal care, and
hospitality. Proven ability to resolve inquiries efficiently, foster positive customer experiences, and thrive in fast-paced,
high-volume environments. Passionate about clear communication, team collaboration, and delivering value with every
interaction. Seeking a Call Center Customer Service position to leverage communication and problem-solving skills in a
dynamic, customer-focused environment.

Key Skills
-Customer Relationship Management (CRM) -Effective Verbal & Written Communication
-Conflict Resolution & Problem Solving -Empathy & Active Listening
-Team Collaboration -Multitasking & Time Management
-Microsoft Office Suite -Languages: Fluent in English

Professional Experience

Customer Service Representative
● Resolved up to 85% of customer inquiries efficiently through empathetic communication, maintaining
professionalism across phone, email, and live chat channels.
● Contributed to a 90% customer satisfaction rate by collaborating with colleagues to streamline support
workflows.
● Strengthened key soft skills including active listening, patience, and emotional intelligence, all critical for
customer-facing roles.

Rehabilitation Assistant
● Delivered compassionate, one-on-one personal care to elderly and vulnerable individuals, ensuring their physical
and emotional comfort.
● Accurately documented daily progress notes and care reports, enabling timely interventions and improved
health outcomes.
● Coordinated effectively with colleagues to foster a respectful, team-oriented care environment—skills easily
transferable to call center teamwork.

Catering Assistant – Umami Catering Services
● Provided nutritious meals to over 200 refugees, demonstrating care, resilience, and efficiency under pressure.
● Upheld strict hygiene standards, improving sanitation by 80% and reinforcing procedural discipline applicable in
structured customer service settings.
● Maintained professionalism and empathy in diverse, high-stress environments.

Education
Doctor of Medicine (M.D.)
Kyiv Medical University, Ukraine
2019 – Present

Certifications
● TEFL Certified – 2023 -First Aid & CPR – Coursera / Red Cross Equivalent – 2022
● Project Management – Coursera -Data Analysis – Coursera
● Introduction to the Biology of Cancer – Johns Hopkins University (Coursera) – 2022
● Cryopreservation in Young Adults (Research) – Kyiv Medical University – 2024