Марія

CONTACTS
Mariia Kraiova
Rua Frei Barros 1 Esq 10 es, 2410-0
35 Leiria, PT Customer Support Representative

[відкрити контакти](див. вище в блоці «контактна інформація»)

[відкрити контакти](див. вище в блоці «контактна інформація»)
WORK EXPERIENCE
Jan 2024 — Jul 2025
Recruiter, Global Fleet LLC Remote
• Duties:
• Publication and promoting of the vacancy;
SKILLS • Finding the best candidates;
• Multitasking: • Screening resumes;

• Organizational skills: • Performing interviews in English with recording them;
• Scheduling coordination: • Coordinating interviews;

• Decision making: • Closing the position in terms.
• Active listening: • Enhanced candidate screening protocols to ensure cultural fit, resulting in higher retention
rates and stronger team cohesion across departments.

Apr 2021 — Oct 2023

Customer Service Representative, Everest Transit Inc Remote
• Responsibilities:
• ‑ Posting advertisement on Craiglist, Indeed, Facebook and other websites;
• ‑ Search for the drivers on different sources;
• ‑ Providing all the information about company and what we offer;
• ‑ Checking of drivers background before hiring (CDL);
• ‑ Performing Interwievs:
• ‑ Preparing documentation for hiring;
• ‑ HR manager within the company;
• ‑ Customer Support Specialist (providing timely updates to the customers via email and
chats);
• ‑ Provide internal communication on issues timely and efficiently;
• ‑ Working with spreadsheets for loads;
• ‑ Communicating in working chats via Teams, Outlook;
• ‑ Working in corporate program PCS (building trips and loads, adding drivers and all
information about them).

Jun 2020 — Mar 2021

Customer Service Manager, Result Group Cherkassy
• Responsibilities:
• - Search and selection of clients;
• - Collecting documents and conducting interviews;
• - Communication with customers (American market also) by phone;
• - Ensuring continuous and uninterrupted customer service and providing full logistics support;
• - Professional and quick responses to customer requests by phone and e-mail;
• - Ability to work in multitasking mode;
• - High level of customer service.

May 2018 — Apr 2020
Front Desk Administrator, UHM Kyiv
• Responsibilities:
• - Checkin, checkout of the guests;
• - Informing guests about hotel rules and services;
• - Control of rooms payment by guests;
• - Maintenance of internal documentation and execution of guest documents (passports,
receipts, checks);
• - Accounting for the movement of the hotel's room stock (occupied and vacated rooms);
• - Storage of number keys and transfer of correspondence to the guests;
• - Coordination of hotel services (for example, room cleaning);
• - Control of visitors' baggage delivery to the room;
• - Resolution of possible conflicts with the guests;
• - Attracting guests to loyalty programs;
• - Skills in CRM, with online systems as Booking, Expedia.com, Hotels;
• - Work in the Servio hotel automation program.

Jul 2025 — Present

Scheduling Specialist , VIGO Industries Remote
• Check emails and see how day ended in warehouses - Note which loads got picked and which
need to be rescheduled
• Book pickups for all the warehouses and provide information to them
• Keep an eye on the working system for new orders during the whole day (if additional pickup
needs to be scheduled)
• Check Estimated time of arrival of the drivers with carriers for all warehouses - Provide ETA
to the warehouses as well.
• Coordinated cross-departmental scheduling adjustments to accommodate urgent requests,
improving workflow adaptability and minimizing operational delays.
• Coordinated cross-departmental timelines to align production schedules, enhancing on-time
delivery and reducing workflow disruptions.

EDUCATION AND QUALIFICATIONS
Sep 2010 - Jun 2015

Specialist Degree, Cherkassy State Technological University Cherkassy

LANGUAGES

Ukrainian Native English C1 - Advanced

Portuguese A1 - Elementary

PERSONAL INTERESTS
Training in the gym, cooking, listening to music and walking/running.