Олена

OLENA TEREKH

Lviv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)
LinkedIn: [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFILE
Strategic and empathetic HR professional with a strong background in employee experience, people
management, and cross-functional collaboration. Proven track record of driving engagement, supporting organizational
change, and translating data into actionable strategies.

CORE SKILLS
HR Business Partnership, Employee Experience & Engagement, Performance & Talent Management,
Organizational Development, Stakeholder Management, Coaching & Development, Change Management, Data-driven
Decision Making, Project & Transition Management

PROFESSIONAL EXPERIENCE
Corporate Employee Experience Analyst

Nestlé Business Services | Lviv | 2023 – Present

• Act as a strategic partner to HR and business leaders on employee listening and engagement initiatives.
• Lead global employee survey execution and insights analysis, ensuring alignment with business priorities.
• Translate employee feedback into targeted actions and support change management initiatives.
• Collaborate with cross-functional teams to enhance employee experience and culture.

Team Leader, CRC (Customer Relationship Center)

Nestlé Business Services | Lviv | 2020 – 2023

• Led a team of 20+ delivering high-quality service and people support to global markets.
• Co-created and rolled out engagement and development strategies that improved morale and performance.
• Managed stakeholder relationships, ensuring effective communication and service delivery.
• Supported career growth through coaching, mentoring, and development planning.
• Led financial forecasting and business continuity planning for the department.

CRC Specialist / Senior CRC Specialist

Nestlé Business Services | Lviv | 2017 – 2019

• Acted as a key point of contact between Nestle markets and internal service teams.
• Conducted KPI monitoring, root cause analysis, and drove continuous improvement initiatives.
• Provided training and mentorship during new service transitions.

EDUCATION
Master’s Degree in Business & Finance Consulting – Banking University, 2018 – 2019
Bachelor’s Degree in Finance and Credit – Banking University, 2014 – 2018
LANGUAGES
English – Professional Working Proficiency
Ukrainian – Native