Mumonwu

EDwin mumonwu
Kaweczynska 36 · [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація») ·
Empathetic and results-driven professional with over 7 years of experience in customer service, sales and IT support. Proven ability to resolve complex customer issues, enhance product usability and deliver high-quality service. Skilled communicator and problem solver known for relationship building, multitasking and a commitment to service excellence.
Experience
03/2025 – DATE
Customer Success advocate, FOUNDEVER, warsaw.
• Deliver outstanding support to Square merchants via phone and email, maximizing their use of business tools.
• Collaborate cross-functionally to resolve issues and improve customer satisfaction.
• Maintained a CSAT score above 95% across all channels.
• On boarded and supported multiple merchants monthly, thereby driving product adoption.
• Recognized as a top performer among newly hired advocates in march and April.
03/2023 – 10/2024
mathematics teacher and it support specialist, le-beni academy, abuja.
• Implemented a flipped classroom model, increasing student engagement by 30%.
• Provide technical support and streamlined documentation, saving over 10 administrative hours’ weekly
• Awarded “Best support system to students” for dedication and innovation
01/2019 – 01/2023
CUSTOMER SERVICE AND SALES REPRESENTATIVE, MINISTRY OF LABOUR, ABUJA.
• Promoted and sold services to clients, including b2b deal closures.
• Maintained data records and processed application efficiently.
• Provided frontline customer support and guidance.
07/2016 – 01/2019
CUSTOMER SERVICE REPRESENTATIVE, MONIQUE RENTALS, ABUJA.
• Handled customer inquiries and support.
• Managed bookings and delivery tracking for rental services.
• Maintained accurate records and client information.
Education
OCTOBER 2024
BACHELOR OF ENGINEERING IN COMPUTER ENGINEERING, WARSAW MANAGEMENT UNIVERSITY
JUNE 2016
SECONDARY SCHOOL CERTIFICATE, GOVERNMENT SECONDARY SCHOOL, KUBWA, ABUJA.

Skills
• Customer service excellence and relationship management
• Sales strategies, technical support and digital literacy
• Empathy, conflict resolution and active listening
• CRM tools & documentation accuracy
• Problem solving and critical thinking & negotiation