Тетяна

Tetiana Melnyk

Address: I.Boguna Street 27, Vinnytsia, Ukraine
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)

Summary
As a Junior Business Analyst in 2 projects (Healthcare,Business improvement)
Results-driven person with a solid background in finance operations (IBM BTO), customer support, transportation (logistics) and education. Proven experience in identifying business needs, optimizing processes, and translating data into actionable insights. Strong analytical mindset, exceptional communication skills, and a proactive approach to solving complex business problems. Known for quickly adapting to new environments, delivering high-quality results, and building strong cross-functional relationships.
Skilled in requirement gathering, and data visualization. Eager to bring value to a high-performing team and contribute to strategic decision-making in a dynamic company.
Hard Skills

• Wireframing and Prototyping (Figma)
• Scope decomposition, prioritization, estimation
• User stories creation
• Story mapping
• Business Analysis Techniques: MSCW, Lean Business Canvas.
• Excel
• SAP Ariba
• DAT load Board, ProTransport (TMS system)
• English – C1
• Polish – A2

Soft Skills
• Adaptability
• Quick Learning
• Attention to detail
• Problem Solving
• Critical Thinking
• Presentation Skills
• Observation

Work Experience
February 2025 – Present
Junior Business Analyst | ‘Business school of Julia Atlas (Business needs)
• Requirements elicitation
• Wireframing and Visual Prototyping (Figma)
• Backlog formation (epics, features, user stories, etc.)
• LeanBusinessCanvas methodology
• Development of a personal project from scratch
• Participated in the evaluation and observation of other projects
Client Project | Business Analyst – Coffee Shop “Рогоза”, Vinnytsia
• Created detailed user personas based on market research and customer behavior patterns.
• Designed the concept and structure of a future CRM system to improve customer retention and communication.
• Used Jira and Confluence to document business requirements, track tasks, and maintain project transparency.
• Apply LeanBusinessCanvas.
• BrainStorming sessions.

Tools: Jira, Confluence, Figma, MiroBoards ,Excel, Canva, GudHub.

2023 – 2025
Billing department specialist | Universe Carrier , USA (Transportation and Logistics Industry)
• Proficient in generating and managing invoices accurately.
• Experienced in reconciling payments and managing accounts receivable.
• Skilled in handling financial data and maintaining accurate records.
• Ensuring precision in all billing processes and transactions.
• Customer Service: Providing effective support for billing inquiries and resolving issues promptly.
• Familiar with billing processes specific to the transportation and logistics sector.
Tools: DAT load Board, ProTransport (TMS system

2022-2023
Finance Operation Analyst | IBM BTO / Google , Poland (Customer Support , Finance Industry)
• Provided essential day-to-day support to ensure smooth financial processes.
• Managed and maintained accurate financial data to support project analysis.
• Surveyed expense reports to ensure accurate tracking and transparency of financial transactions.

Tools: SAP Ariba, Microsoft Teams ,Internal Tools.