Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/14581993/

Досвід роботи

Direct Sales Manager

з 05.2024 по 11.2026 (2 роки 7 місяців)
Large beauty company, Львів (IT)

Customer support and sales for a beauty brand, handling 70 to 80 inbound enquiries daily through Instagram Direct, Facebook, other messengers and the website.

• Advised on products, clarified what the customer actually needed and guided them step by step through placing an order.

• Maintained customer records, orders and communication history in KCRM and SalesDrive.

• Resolved complaints and difficult conversations calmly, looking for a solution that worked for both sides.

• Gave personalised recommendations and clear explanations so the customer could make an informed choice.

• Built long-term customer relationships through attentive communication and consistent service.

• Created Stories and short product videos that supported the sales flow.

Beauty Salon Administrator

з 09.2023 по 12.2023 (4 місяці)
Beauty Salon, Львів (Краса, фітнес, спорт)

Front desk and daily administration of a beauty salon.



• Answered questions about salon services and helped clients choose a suitable treatment.

• Explained available services and additional offers clearly so clients felt informed and welcome.

• Supported daily salon operations and customer communication.

Освіта

Ivan Franko National University (Lviv)

English Philology-Faculty of Foreign Languages, Львів
Незакінчена вища, з 2024 по 2028 (4 роки)

Знання і навички

• Пунктуальність
• Комунікабельність
• Здатність до навчання
• Активний продаж
• Досвід з CRM
• Уміння аналізувати
• Урегулювання конфліктів
• Компетентність

Знання мов

• Англійська — вище середнього
• Іспанська — середній
• Українська — вільно