Iрина

Iryna Demydova
Chernihiv / Lviv, Ukraine

[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

Career objective: To work as Office Manager or Customer Support Specialist or English Teacher or Interpreter. Open to new professions.

Education
➤ Bachelor`s degree in Philology. Teacher of English language and Foreign Literature.
Chernihiv National Teacher`s Training University named after T.H. Shevchenko Sep 2008- Jul 2012

➤ Master`s degree in Philology. Lecturer of English language and Foreign Literature.
Chernihiv National Teacher`s Training University named after T.H. Shevchenko Sep 2012 – Jul 2013

Work experience

➤ Westside Health Network Society (Charity Organization), West Kelowna, BC, December 2023 - till Jul 2025
Coordinator, Home Support Services:
- Support of older adults to connect with social services that enhance their belonging, independence, and well-being.
- Raise awareness in the community about the Better At Home Program. Answer questions from seniors, care partners and local professionals about the program.
- Conduct intake process to determine eligibility and register clients in programs.
- Assessments of each client's strengths, needs, abilities, and preferences.
- Create individual services plans and work orders for qualified contractors. Balance client needs and choices with available resources.
- Manage waitlist and active caseload of seniors through referrals from health care professionals and community agencies. Prioritizes referrals to meet individual participant's needs.
- Coordinate the daily operations of home support services by ensuring necessary supports are in place and that program guidelines and procedures are met.
- Monitor the needs of participants and facilitates collaborative case planning with contractors and partners.
- Liaise with Volunteer Coordinator to organize free services provided by volunteers, such as friendly visiting and grocery assistance.
- Collaborate with Administrative Assistant to manage external partners and contacted service providers.
- Monitor program expenditures in accordance with established procedures.
- Maintain client records and program data to assist with required reporting to meet the requirements of funders and the organization.
- Participate in the evaluation of programs including collection of participant data, reporting at regular intervals, and attending United Way's community of practice meetings.
- Establish communications with local health care professionals to create and maintain referral pathways.
- Build networks within community and strengthens relationships within the community-based senior serving sector.
- Attend job related in-services, workshops and meetings as required.
- Implement safety precautions when visiting seniors in the community, including their personal residence.
- Maintain a high level of confidentiality in all matters related to clients and community partners.
- Provide clients with information and referrals to community resources when appropriate to further the social support of a participant and their families.
- Work cooperatively with other staff and management for special events and community programs.
- Work as part of agency team to ensure best practices in service provision to client through all services and programs.

Seniors Community Connector:
- Support older adults to connect with health and social services that enhance their belonging, independence, and well-being.
- Connect, liaise, and establish partnerships with local health care professionals to create and maintain referral pathways.
- Maintain an active caseload of seniors with short-term needs through referrals from health care professionals and community agencies. Prioritize referrals to meet individual participant's needs.
- Complete intake process to assess strengths, needs, abilities, preferences, and risks using motivational interviewing techniques such as active listening, conflict resolution and observing behavior.
- Use assessment tools to determine challenges, needs and risks related to healthy aging and supports the development of routines, structures, and resource referrals to reduce risks of isolation and frailty.
- Implementing safety precautions when visiting seniors in the community, including their personal residence.
- Maintain a high level of confidentiality in all matters related to clients and community partners.
- Provide information regarding appropriate community resources such as income assistance, nutritional supports, physical activities, in-home supports, transportation, and social programs to socially support the participant and their families.
- Support seniors to access appropriate range of activities and suitable community resources by developing individual wellness plans.
- Use a "what matters to you" approach refers seniors to community-based services, observe and assess the participant's engagement with resources and modify activities to meet the participant's changing needs.
- Effectively collaborate within the Agency's and community's Seniors Services to provide multidisciplinary care for the best interest of the senior.
- Assist participant's connections to a primary care provider and health professionals.
- Document participant's interactions, wellness plans, program reports, and other administrative duties as required.
- Provision of follow-up notes to continuing community health care provider if requested.
- Build and maintain networks within community and strengthen relationships within the community-based senior serving sector.
- Use an asset-based community development approach to identify and mobilize individuals, and organizations providing and supporting older adults.
- Engage and participate in learning opportunities such as in community of practices, planning tables or educational events.
- Participate in evaluation of programs including collection of participant data, reporting at regular intervals, and attending communities of practices.
- Complete all mandatory learning requirements.
- Work cooperatively with other staff and management for special events and community programs.
- Work as part of agency team to ensure best practices in service provision to client through all services and programs.
- Other duties as assigned, due to fluctuating and dynamic needs of the agency.

➤ Aug 2022 – Nov 2023
• Conduct private lessons of English

➤ Le Olive Group BV, Schieland 2, Beverwijk, Netherlands, Mar 2021 - Aug 2022 (remotely)
• Provide support to consumers, solve troubles with product, ensure customer satisfaction and provide professional customer support (Zendesk)
• Knowing the products inside and out in order to answer any questions
• Communication with different departments (atelier, logistics, marketing, finance), providing feedback on the efficiency and coordinating with colleagues as necessary
• Creation of FAQ, its update
• Creation of reply templates and SOP
• Mentoring and leading of new staff
• Communication with carrier, problem solving (FedEx)
• Collection of website bugs, its correction or reporting to corresponding specialist (Langify)
• Keeping record of the most common problems within the company / customers, its resolving or reporting to corresponding specialist
• Searching for new products and suppliers, communication and trouble-solving
• Maintaining a positive, empathetic, and professional attitude toward customers at all times

➤ Freelance writer/translator (Proz.com) - Dec 2018 - Mar 2021

➤ PJSC «Ukrgasvydobuvannia», Lviv, Ukraine, Aug 2014 - Dec 2018 (*Letter of recommendation is available upon request)
-Translation of information materials from English into Ukrainian and from Ukrainian to English
• Translation of complex technical and legal documentation
• Accompany on trips as an interpreter.
➤ Oct 2016 – Nov 2021
• Conduct private lessons of English

➤ PE «Azbuka Svitu», Lviv, Ukraine, Dec 2013 – Oct 2016
• Perform duties of an office manager, teacher of English, translator, interpreter
• Conduct classes on different topics and for different age category – from children (pre-training) up to elderly people in groups and individually
• Translate documents to and from English on various topics (technical documentation, business contracts, chemistry, gas and oil industry, fiction, references, diplomas, iso standards, technical instructions to devices, manuals to planes, foreign references and diplomas, court resolutions, dentistry etc.)

➤ Polish Embassy call-center, «Adeline», Sep 2013 – Nov 2013
• Consult on necessary documents for visa
• Registration for queer to Visa center in Kyiv
• Support of customer

➤ British Humanitarian Aid, Chernihiv, Ukraine, Aug 2011 – till 2019 (*Letter of recommendation is available upon request)

• Personal interpreter of Philip Edmonds, CEO of British Humanitarian Aid
• Conduct oral translation on different topics connected with charity, business, building, economics etc. when Philip Edmonds arrives to Ukraine

➤ Charity Organization «Arata», Chernihiv, Ukraine, Jul 2011 – Aug 2011
• Work as an interpreter for the group of students from England (Dover)
• Accompany to different places around the region with charitable visits
• Conduct oral translation on different topics
Certifications
United Way, Community Connector Training
(*confirmation is available via contacting representative of United Way – Wingsi Kan)

United Way, Volunteer Management Training
(*certificate is available upon request)

Global English, TESOL, TEFL Premier Course (*certificate is available upon request)

Coventry University, MANAGING MENTAL HEALTH AND STRESS, March 2020 (*certificate is available upon request)

Languages
Russian native tongue, Ukrainian native tongue, fluent knowledge of English, elementary understanding of German

Computer skills
Advanced user of PC, MS Office, Internet

Extra skills
Model agency «Reptylia», Lviv, Ukraine, Jul 2017 – Jun 2019