Захар

Zakhar Ketsyk
C U S T O M E R S U P P O R T
R E P R E S E N T A T I V E

S K I L L S

Communication Skills Multitasking
Problem-Solving Technical Proficiency
Empathy and Patience Time Management
Conflict Resolution Continuous Learning and
Adaptability

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W O R K E X P E R I E N C E
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2022 - PRESENT - Willow Financial Consulting Ltd - US
Wireless Contractor - Helpdesk Rep
P R O F I L E Experienced Customer Support Representative skilled in managing
customer inquiries through calls, emails, and live chats.

Dedicated and proficient customer Resolved complex billing issues and delivered high-quality service
to VIP clients.
support representative
Provided end-to-end support for communication service setup and
Problem solver and team player management, collaborating with major telecom providers like
Verizon, AT&T, T-Mobile, and Vodafone.

Committed to mentorship and Worked on high-profile projects for global companies, including
knowledge sharing Johnson & Johnson, Rolls Royce, Electronic Arts, Thomson Reuters,
Oshkosh, Maximus, Incyte, and Lineage Logistics.
Committed to enhancing customer
Proficient in Sakon Device Platform and Jira Service Management,
experiences and contributing to enhancing team efficiency and workflow visibility.
business growth
Experienced in maintaining accurate reports and documentation
to support smooth customer service operations and ensure
compliance with internal processes.