Олександр 

CV
Olexandr Voronin
Remote Service Coordinator | Call Center Representative (Appliance Repair Services)

Email: [відкрити контакти](див. вище в блоці «контактна інформація») ​ Facebook: link to profile​ Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)

Summary​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​
__________

Highly motivated and detail-oriented professional with extensive experience in customer
support, remote coordination, and technical problem-solving. Proven ability to manage
schedules, communicate effectively with diverse clients, and resolve issues efficiently. Strong
background in team collaboration, documentation, and technical guidance.

Skills​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​
__________

●​ Empathy ●​ Scheduling & Coordination ●​ Attention to details
●​ Adaptability ●​ Active listening ●​ Documentation &
●​ Critical thinking ●​ Customer Communication Reporting
●​ Delegation (English, Ukrainian) ●​ Problem-solving
●​ Conflict Resolution ●​ CRM Systems & MS Office ●​ Time-management &
●​ Team Collaboration (Excel, Google Workspace) Multitasking

Professional Experience​ ​ ​ ​ ​ ​ ​ ​ ​ ​
__________

05/2022 Aircraft Ordnance Operator; Combat Medic | Armed Forces of Ukraine (AFU)
-
07/2025 ●​ Handled and prepared aircraft ordnance and munitions for safe
deployment;
●​ Provided first aid and emergency medical support in field conditions;
●​ Assisted in the evacuation and stabilization of injured personnel;
●​ Maintained accurate medical and operational documentation;
●​ Translated technical documentation related to ammunition and
equipment;
●​ Developed strong attention to detail, discipline, and problem-solving
under pressure.

04/2016 Customer Support Agent, Dispatcher | A-Star Service, MaxAppliance Repair,
- Henry’sList
08/2023
●​ Handled inbound calls and responded to customer inquiries via
Telegram, Yelp, Thumbtack, and other platforms;
●​ Scheduled and assigned service requests in Housecall Pro (CRM) and
 maintained records in Google Docs;
●​ Coordinated daily schedules and work orders with field technicians.
●​ Maintained clear communication between customers and technicians
to ensure timely service;
●​ Prepared brief reports and tracked service outcomes.

2015 Customer Support Agent, Dispatcher | ActavaTV
-
2016 ●​ Answered inbound calls from English-speaking customers regarding TV
set-top boxes and Internet TV services;
●​ Provided step-by-step technical guidance to resolve equipment setup
and connectivity issues over the phone;
●​ Logged service requests and maintained accurate customer records in
internal systems;
●​ Prepared daily/weekly reports on common technical issues and
resolutions;
●​ Ensured high customer satisfaction through clear communication and
problem resolution.

2011 Venue Administrator / Operations Manager (Hospitality & Entertainment
- Industry)
2014
●​ Coordinated staff schedules and daily operations;
●​ Handled customer inquiries and complaints;
●​ Managed documentation, reporting, and payments.

Education​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​
__________

2011 - 2014 Bachelor’s Degree | Kyiv National University of Culture and Arts
Field of Study: Leisure and Cultural Event Management

2004 - 2009 Bachelor’s Degree | Odesa I.I. Mechnikov National University
Field of Study: Management

Languages​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​
__________

Ukrainian (native), English (fluent), Russian (fluent).

Interests / Hobbies​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​
__________

●​ Professional Musician (20+ years): acoustic and electric guitars, bass, drums; songwriting,
music production, arrangement, and live performances.
●​ Handcrafting: leather crafting and creative projects.
●​ Self-Education in Explosive Ordnance Studies: attending lectures, analyzing technical
videos, and materials related to mine and explosive devices.
●​ Continuous Learning & Technical Skills Development: exploring new technologies,
problem-solving exercises, and applied technical knowledge.