Олександра

Oleksandra Ladna

HELLO!
I AM YOUR SUPPORT
MANAGER

CONTACT EDUCATION
telegram: [відкрити контакти](див. вище в блоці «контактна інформація») Warsaw,Poland
University of Social Sciences
[відкрити контакти](див. вище в блоці «контактна інформація») Management
2017-2019
instagram: __ladna_

ABOUT ME Skills
Highly skilled in providing exceptional Business development work with giant
customer support to high net worth companies (VIP clients)
individuals in the online finance sector. With Client acquisition
a deep understanding of customer Team leadership
psychology, data analytics and digital Negotiation
marketing, I am able to identify and meet the Customer service
needs of clients. Proven track record of Financial management
increasing customer satisfaction and Work with EU,GB,UA clients
revenue growth, ability to maintain absolute
calm and positive thinking in stressful WORK EXPERIENCE
situations requiring immediate and rapid
response. Excellent teamwork, BS dream Logistic Company
understanding of processes, professional Wroclaw/Poland
and individual approach to each individual 2020/2022
situation
Business development from 0
Entering new markets, attracting leads, closing
deals Attracting over 100 new clients and full-
time employment as a support manager and
LANGUAGES solutions for various situations
Team management: managing teams, training,
coaching
Contract negotiations, off-site business trips to
English / B2 build trustwith potential clients
Polish / B1 Financial management: budgeting, forecasting,
Deutch / goodwritting skills reporting
Russian/ C1 Attracting potential clients through creative
Ukrainian /C1 marketing, creating viral advertising
Cooperation with over 5 departments,
TOTAL WORK understanding the importance of the chain of
each ofthem
EXPERIENCE 4 YEARS Attracting companies such as
Amazon,Nestle,UPS,etc/

WORK EXPERIENCE

ERC Logistik company
Kufstein Austria
2022/2024
Workingwith UK clients
Regular customer support department
Interaction between 4 departments
Conferenceswith partners and potential clients
Workingwith clients in Europe and Ukraine
High sales, concluding long-term contracts
Maintaining the company's social networks
Analysis of department profits every month
Working in a team of more than 50 people Work
50/50 online and offline
Deep understanding of the market and the needs
of VIP clients
Attracting and introducing new clients to the
business Passing psychological and financial
training, positioning the company through on-site
conferences, phone calls, emails

PERSONAL
ACHIEVEMENTS
Successfully launched and managed a new office in Wroclaw, resulting in a 40% increase in revenue within the first
year. Led the acquisition of 100+ of new clients in the European market. Developed and implemented a
comprehensive training program for the sales team, resulting in a 20% increase in sales productivity. Delivered
exceptional customer service by solving complex issues and ensuring customer satisfaction. Proficient in Timocom,
Transporeon, Abona,Excel,TRANS.eu, etc. programs.