Анна

ANNA POHREBNIAK
New Cairo, Egypt | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL PROFILE

Adaptable professional with experience in customer service, media, event management, and food
service. Results-oriented and stress-resistant with a proven ability to perform in fast-paced
environments.

WORK EXPERIENCE

Cook / Pastry Specialist (Lviv Croissants) Ukraine, 2020 – 2021
• Managed full baking cycle, ensuring high-quality preparation of diverse pastry products according
to corporate standards.
• Maintained strict adherence to food safety protocols, cleanliness standards, and technical recipes.
• Optimized workflow by managing inventory and coordinating with team members to ensure efficient
service.

Sport and Children’s Animator Egypt, 2021 (6 months)
• Facilitated structured sports programs and recreational activities, fostering engagement for diverse
age groups.
• Managed group dynamics to ensure a safe, inclusive, and highly energetic environment, effectively
resolving conflicts.
• Coordinated interactive entertainment, meeting operational standards for quality and safety.

Model, Actress, and Event Specialist Egypt, 2022 – 2024
• Collaborated on advertising campaigns and film productions, contributing to high-quality visual
content.
• Coordinated logistics and hospitality for large-scale events, ensuring seamless guest experiences.

Customer Support Agent (Ukrainian Language) Egypt, Nov 2024 – Present
• Provide expert support, addressing complex client inquiries to ensure high satisfaction.
• Utilize CRM tools for data management and reporting.
• Resolve conflicts with diplomacy and efficiency.

EDUCATION

Luhansk National University named after Taras Shevchenko 2017 – 2021
Faculty of Natural and Agricultural Sciences | Specialty: Landscape Design and Floristry

LANGUAGES & SKILLS

Languages: Ukrainian (Native), English (B2), Arabic (Basic).
Skills: Conflict Resolution, Cross-Cultural Communication, CRM Software, Event Coordination,
Adaptability.