Олена

Influence marketinG
CUSTOMER SUPPORT

Olena

Shevchenko
Customer-centric specialist with 5+ years of experience in digital environments and a
Personal information strong background in influencer marketing and communications.

Combining technical marketing knowledge with communication skills to deliver fast,
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clear, and empathetic solutions for customers.
Braga, Portugal
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Ukrainian

Behance
EXPERIENCE
https://www.behance.net/AlyonaShevchenko
03/19 - PRESENT SOCIAL MEDIA/INFLUENCE MARKETING SPECIALIST
LinkedIn
Afina Group of companies (Dnipro, Ukraine)
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D eveloped and executed social media strategies (Instagram, Facebook,
Instagram TikTok)

[відкрити контакти](див. вище в блоці «контактна інформація») Managed 25+ influencer collaborations monthly (micro & mid-tier
influencers)

Built and maintained influencer database (900+ contacts)

LANGUAGES Negotiated contracts and partnership terms

Managed monthly social media budget of €5000+

Coordinated cross-functional collaboration (content, delivery, payments)

Ukrainian (Native, C2) Prepared monthly analytics and performance reports

Oversaw content production and campaign execution

Russian (Native, C2) Working with comments and comunity

English (Upper-Intermediate, B2)
08/2024 - 08/2025 ADMINISTRATOR/REPRESENTATIVE
Portuguese (Intermediate, B1) Tourist office (Guarda, Portugal)
Provi ded consultation to visitors regarding regional cultural heritage

Developed promotional materials (banners, printed materials)

Digital & Professional Skills Supported administrative operations and reporting
Social Media & Influencer Marketing

Social Media Strategy Development
11/2022 - 11/2023 GRAPHIC DESIGNER/CONTENT CREATOR
Influencer Outreach & Negotiation
House of culture (Guarda, Portugal)
Content Planning & Editorial Calendar

Community Management
D esigned marketing materials (banners, brochures, flyers)

Analytics & Performance Reporting
Processed visual content and supported cultural promotion initiatives

Campaign Optimization

Assisted in reporting and communication materials
Project Management

Task Prioritization & Workflow Organization
06/2013 - 06/2015 CUSTOMER SUPPORT
Cross-functional Coordination
Privatbank (Dnipro, Ukraine)
Budget Management

Stakeholder Communication
Provi ded online consultations for banking products via chat-online

Strategic Planning
Delivered technical support for Privat24 application

Long-term Partnership Development

Logged and tracked customer issues and resolutions

Tools & Analytics

Meta Business Suite

Canva

EDUCATION
Figma

Adobe Photoshop

Adobe Illustrator

CapCut
2008 - 2013 Master’s Degree in Computer Science
AI tools
National Mining University (Dnipro, Ukraine)
TrendHero

Modash
Specialization: Computer Economical Monitoring & Analytics

Google Workspace

Analytics tools (Instagram Insights, Meta Analytics)

SOFT SKILLS
ADDITIONAL EDUCATION & CERTIFICATIONS
Time management
2026 PORTUGUESE, B2
Strategic Thinking
IEFP
Analytical Mindset
2025 ENGLISH, B2
Responsibility GreenForest

Creativity 2024 UI/UX DESIGN PRO
Empathy HillelSchool

Communication 2022 UI/UX DESIGN
LemonSchool

Current PROJECTS 2019 SMM
School of Marketing

[відкрити контакти](див. вище в блоці «контактна інформація») 2018 SOFTWARE TESTING
[відкрити контакти](див. вище в блоці «контактна інформація») LevelUp

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ADDITIONAL INFORMATION
Remote EU opportunities

Open to relocation
Full-time/Part-time