Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/18075999/

Досвід роботи

Пауза в карʼєрі

з 10.2025 по 04.2026 (7 місяців)
War

Unfortunately, in between war in Ukraine and war in Iran, I did not have much choice but to lay low and do odd jobs that are not noteworthy.

Client Relations Manager

з 04.2024 по 09.2025 (1 рік 6 місяців)
NIK TAX, Remote (Legal)

Owned end-to-end client communication across active legal cases.
Acted as liaison between clients and legal teams, reducing delays and confusion.
Maintained structured, confidential records and improved communication consistency.

Customer service representative

з 01.2020 по 11.2023 (3 роки 11 місяців)
SupportYourApp, Kyiv (IT)

Led multiple support teams handling high-volume interactions.
Managed large ticket queues (80+ tickets/day).
Maintained ~95% CSAT while resolving complex cases.
Handled escalations and coached team members.
Improved processes and response quality.

Customer support representative

з 04.2015 по 01.2017 (1 рік 10 місяців)
ParsOnline, Remote (Telecommunications and networking)

Provided support in fast-paced environment.
Diagnosed issues and guided customers.
Escalated technical cases and maintained CRM records.

Освіта

KROK University

Management (English), Kyiv
Вища, з 2017 по 2022 (5 років)

The studies to leading teams, oversee operations, and make strategic decisions within organizations. It covers key areas like leadership, finance, marketing, and organizational behavior. These degrees' purpose is to equit students with the analytical and interpersonal skills necessary for roles in various industries.

Додаткова освіта та сертифікати

Tourism management course, Avaye Jalbe Sayahan institution.

2012, 1 year.

Знання і навички

• Goodwill
• Understandability
• Data management
• Zendesk
• Freshdesk
• Work with clients
• Salesforce user
• Windows OS User
• Customer orientation
• Search for new customers

Знання мов

• Англійська — вільно
• Перська (фарсі) — вільно

Рекомендації

• Ricardo Naranjo

  Ricardo Naranjo

  Service Delivery Manager, SupportYourApp

  Контактні дані приховані

• Kseniia Savchenko

  Kseniia Savchenko

  Chief Internal Operations Officer, SupportYourApp

  Контактні дані приховані