Софія-Соломія

SOFIIA​
FURTAK
Lviv, Ukraine​
[відкрити контакти](див. вище в блоці «контактна інформація»)​
[відкрити контакти](див. вище в блоці «контактна інформація»)​
Telegram: @sofiiaperdomo

PROFILE
Project Manager with 2+ years of experience coordinating multiple parallel projects,
cross-functional stakeholders, and distributed teams. Strong in planning, task
coordination, employee coordination, documentation, reporting, and process
improvement. Fluent in English (C1) and experienced in content-related work (website
articles, translation, and communication with international partners).

CORE SKILLS
●​ End-to-end coordination of deliverables (planning → execution → publishing/launch
→ tracking → reporting)
●​ Cross-functional communication (teams, partners, vendors, external stakeholders)
●​ Task coordination, prioritization, deadlines, and progress tracking
●​ Documentation, reporting, meeting facilitation, and follow-ups
●​ Process improvement and operational coordination
●​ Budget planning and expense tracking

EXPERIENCE
Project Manager — NGO “Care in Action” | Ukraine (Dnipro / Lviv region) | Mar 2023 –
Nov 2025

●​ Managed and coordinated 4 large projects simultaneously, ensuring smooth delivery
across teams and partners.
●​ Coordinated 4 teams plus external specialists: task distribution, timeline alignment,
and day-to-day coordination.
●​ Owned documentation cycle: grant applications, project reporting, and stakeholder
communication.
●​ Planned and managed budgets: tracked expenses, reported progress, adjusted plans
based on changing conditions.
●​ Organized trainings and events end-to-end (topics, speakers, venues, logistics,
schedules), including themed campaigns and community activities.
●​ Coordinated with government agencies, communities, and NGOs; routed clients
between programs; maintained sponsor communication.
●​ Supported English communication: in-person interpretation, document translation,
and website content/articles.

Specialist in Social Work / Co-Coordinator — Lviv City Center for Social Services | Jun
2021 – Feb 2022

●​ Coordinated foster care programs (case coordination, documentation, monitoring,
and issue escalation).
●​ Collaborated with governmental and non-governmental organizations; supported
program development and compliance monitoring.
●​ Provided English translation support for foreign guests during events/engagements.

Customer Support Representative — Wow24/7 (Outsourcing) | Jul 2020 – Apr 2021

●​ Provided customer support in English, handled complex requests and conflict cases,
and coordinated resolutions with internal teams.
●​ Worked in Zendesk (ticketing), maintaining accurate processing and handoffs.

Freelance Translator (EN ↔ UA) | 2018 – 2022

●​ Translated documents and presentations and supported live interpretation for
trainings and lectures; created written content from video/audio materials.

EDUCATION
Ukrainian Catholic University — Social Work (2016–2020)
Exchange Program: St. Mary’s University (Calgary, Canada) (2019)

LANGUAGES
Ukrainian — Native

English — Fluent (C1)

French — Beginner

ADDITIONAL
●​ International experience (USA, Canada)
●​ HR management certificate
●​ Humanitarian aid and networking experience
●​ Content management for youth initiative (volunteer)