Renaud

RENAUD B.N. VANDERBECK
Belgium / EU • Based in Lviv, Ukraine • Internationally Mobile
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CUSTOMER CARE SPECIALIST | CUSTOMER SUPPORT | CLIENT SUCCESS
Multilingual customer support professional with international experience in customer care, technical support, content moderation, and operational coordination across Europe, Africa, and Ukraine. Strong ability to build positive client relationships, solve problems efficiently, and provide high-quality support in fast-paced environments. Experienced handling users through chat, email, and support systems while maintaining professionalism and empathy under pressure. Fluent in English (B2) with excellent adaptability, and critical thinking skills. Eager to learn about technology and digital platforms.

PROFESSIONAL EXPERIENCE
Content Moderator / Minor Safety Specialist
Teleperformance — TikTok Project
Portugal | Jan 2021 – Mar 2021
Reviewed and moderated user-generated content according to platform safety policies
Handled sensitive customer-related cases requiring professionalism and accuracy
Worked efficiently in a fast-paced international support environment
Maintained demanded productivity and quality KPIs
Used internal support and moderation tools daily
Communicated clearly and professionally in English and french with international teams
IT Security Customer Service L1
Unisys
Budapest, Hungary | Jun 2016 – Aug 2016
Provided Level 1 customer support for IT security services
Assisted users with troubleshooting, account access, and technical issues
Escalated incidents following internal procedures and SLA standards
Maintained accurate ticket documentation and customer communication
Delivered professional support in a multilingual international environment
IT Security Customer Service L1
Tata Consultancy Services
Budapest, Hungary | Oct 2016 – Dec 2016
Delivered customer support and technical assistance in an international environment
Helped clients solve technical and account-related issues
Worked with structured support workflows and ticket management systems
Demonstrated strong problem-solving and communication abilities
Adapted quickly to internal tools and procedures

Business Development Associate
ARTAN Group
Europe / Ukraine | Mar 2016 – Apr 2018
Managed international client communication and operational coordination
Supported projects, reporting, and administrative operations
Built and maintained positive professional relationships with partners and clients

Training Instructor Assistant
ARTAN Group Training Center
Kyiv, Ukraine | Mar 2016 – Dec 2017
Assisted in organizing and delivering professional training sessions
Coordinated logistics, participant communication, and documentation
Provided support to trainees and instructors throughout training activities

Security / Project Manager
G4S / BHP Billiton
Guinea, West Africa | Jun 2013 – Aug 2014
Coordinated security and operational activities in a high-pressure international environment
Managed daily project operations, logistics, and team coordination
Maintained communication between field teams, management, and stakeholders
Assisted with risk assessment, incident management, and operational planning
Worked in multicultural environments requiring adaptability and strong decision-making skills
Demonstrated leadership, organization, and problem-solving under demanding conditions

ADDITIONAL PROFESSIONAL EXPERIENCE
Humanitarian & Medical Supply Operations — Ukraine (2022–2024)
Coordinated humanitarian and medical support operations in high-pressure environments
International Operational & Security Experience — Europe / West Africa / Ukraine
Strong adaptability, resilience, and independent decision-making abilities
Team coordination and operational support experience in demanding conditions

KEY SKILLS
Customer Support & Customer Care
Chat, Email & User Communication
Problem Solving & Critical Thinking
Customer Relationship Building
Technical Troubleshooting
Fast Learning & Adaptability
Cross-Team Collaboration
Stress Resistance & Multitasking
Remote & Independent Work
Advanced Written & Spoken English
Conflict Resolution & Professional Communication

LANGUAGES
French — C1
English — B2
Ukrainian — Learning process

EDUCATION
CESS Certificate (French BAC Equivalent)

ADDITIONAL TRAINING
Operational Management — IBM
Information Security Awareness — UNDSS
Project Management Field Experience — West Africa
Tactical combat medicine
Basic Life Support (Red Cross)
CPR & AED Certification

ADDITIONAL INFORMATION
EU Citizen (Belgium)
Currently Based in Lviv, Ukraine
Clean Criminal Record
Passionate about wellness, and self-improvement