Rostyslav

Rostyslav Garmash
Reservations Manager
Reservations Manager with a strong background in financial operations,
stakeholder management, and international customer excellence. Proven
ability to bridge the gap between complex accounting processes and
high-quality guest experiences, leveraging SAP, data analysis, and AI tools to
[відкрити контакти](див. вище в блоці «контактна інформація») optimise efficiency and ensure seamless service delivery.

[відкрити контакти](див. вище в блоці «контактна інформація»)

30-389 Bpa Albina Małysiaka Work experience
24A/3, Kraków

B Reservations Manager August 2025
Current
Polish Zaton Holiday Resort (Turisthotel), Zaton, Croatia

Polish Citizenship (EU) • Managing reservation processes and customer communication in
international markets
[відкрити контакти](див. вище в блоці «контактна інформація»)
• Coordinating administrative tasks and resolving client inquiries
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• Supporting internal operations across multiple departments

Skills Customer Agent with French July 2024
July 2025
Data Analysis Transcom, Zagreb, Croatia

Guest Experience • Provided expert technical support to French speakers in busy environments.

RTR • Managed diverse customer accounts effectively across various channels
now.
Accounts Receivable
• Resolved complex French client queries, ensuring high satisfaction levels.
Account Reconciliation

AI Tools Collections & Disputes Specialist with August 2022

Microsoft Excel French May 2024

Chat GPT Heineken HGSS, Krakow, Poland

Stakeholder Management • Managed collections activities and payment dispute resolution
• Investigated account discrepancies and maintained customer accounts
SAP
• Collaborated with internal stakeholders to improve financial processes
Financial Data Analysis
• Member of Diversity, Inclusion Team
Multicultural Communication

Customer Service Specialist with European June 2021

Languages Languages April 2022

Amway Business Center Europe, Krakow, Poland
French Fluent
• Supported international customers via phone and email
English Advanced
• Handled queries for French-speaking and Baltic markets
Polish (native) • Assisted with administrative and cross-functional tasks
Ukrainian (native)

Italian Intermediate
Education
German Intermediate

Croatian Advanced Master in Global Studies September 2018
May 2021
University of Geneva, Geneva, Switzerland

Bachelor in European Studies

University of Wroclaw, Wroclaw, Poland October 2015
September 2018

Exchange Semester Erasmus+ February 2018
June 2018
Charles University Prague, Prague, Czech Republic

Swiss Mobility Exchange Semester January 2020
April 2020
University of Turku, Turku, Finland

Additional Activities

Previous Member of Diveristy & Inclusion
Team
Heineken HGSS

Previous Member of CreAction NGO
Geneva