Роман

ROMAN MAKOVSKYI
Operations & Key Account Manager | International Logistics | Central Asia Markets
Lviv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Operations and Key Account Manager with 4+ years of experience in international logistics,
business operations, process optimization and partner management across Kazakhstan, Uzbekistan,
Georgia and European markets. Experienced in B2B, B2C and C2C logistics models, tariff
negotiations, route optimization, market analysis and cross-functional stakeholder management.
Strong analytical mindset focused on operational efficiency, cost optimization and scalable logistics
processes.

PROFESSIONAL EXPERIENCE
MEEST | Operations Manager / Key Account Manager | September 2021 – Present

• Managing logistics operations and strategic partnerships across Central Asian markets.
• Negotiating tariffs, commercial terms and operational agreements with international partners.
• Building and optimizing logistics workflows and operational processes.
• Conducting market analysis, competitor benchmarking and business process improvements.
• Coordinating parcel return operations between Ukraine, Europe and international destinations.

Key Achievements
• Built and implemented parcel return processes from Ukraine to Europe.
• Established stable logistics operations for multiple Central Asian destinations.
• Implemented automated customer invoicing for parcel return services.
• Optimized transportation routes and reduced operational costs.
• Improved partner communication workflows and process standardization.

CORE COMPETENCIES
Operations Management • International Logistics • Key Account Management • Process
Optimization • Business Operations • Partner & Stakeholder Management • Supply Chain
Coordination • Route Optimization • Tariff Analysis & Pricing • Market Research • Data Analysis &
Reporting • Negotiation • Problem Solving

TECHNICAL SKILLS
Microsoft Excel • Google Sheets • Microsoft Office Suite • CRM Systems • 1C • Reporting &
Analytics • ChatGPT • Claude • AI-assisted Business Automation

EDUCATION
Lviv National Agrarian University — Master Degree in Management (2018)
Świętokrzyska Szkoła Wyższa w Kielcach — Master Degree in Management (2019)

LANGUAGES
Ukrainian — Native | English — Upper-Intermediate (B2) | Polish — Fluent | German — Basic