Контактна інформація

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Досвід роботи

Customer Support Specialist

з 04.2026 по 06.2026 (3 місяці)
Growity Tech, Дистанційно (IT)

• Handled customer communication via Zendesk and live chat, resolving transaction-related inquiries and complaints
• Processed refund requests directly; identified and escalated chargeback disputes to the relevant internal team in line with
company policy and payment-network rules
• Reviewed transaction-related cases for irregularities and escalated complex or suspicious activity
• Maintained accurate case documentation while handling sensitive customer and payment data under confidentiality
requirements
• Gained direct, practical exposure to payments-related support operations and structured, compliance-oriented workflows,
reinforcing interest in both AML/KYC and broader customer support roles within payments and financial services

Freelance Language Instructor/Corporate and Exam Preparation

з 09.2019 по 05.2026 (6 років 9 місяців)
Yappi Corporate, Дистанційно (Освіта, наука)

Delivered English and Hungarian language training to corporate and private clients across multiple countries for over 7
years, including structured exam preparation (CAE, IELTS)
• Tracked individual client progress against structured curricula, maintaining accurate records across a multi-client caseload
• Managed scheduling and client documentation independently while sustaining a self-employed practice for 7+ years
• Handled sensitive client information and personal data with confidentiality and consistent attention to detail
• Adapted teaching plans to client goals and deadlines, balancing multiple concurrent workflows without missing sessions or
deliverables

Освіта

КНЛУ

Іноземні мови та літератури, Київ
Вища, з 2013 по 2018 (5 років)

Додаткова освіта та сертифікати

Cambridge CPE Certificate

6

KYC & AML Fundamentals (Udemu)

1

Знання і навички

• AML basics
• Attentiveness
• Zendesk CRM
• Sensitive Data Handling
• Back office
• Data management
• Case management

Знання мов

• Англійська — вільно
• Угорська — вище середнього