Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/19166112/

Досвід роботи

Dispatcher

з 10.2025 по 06.2026 (9 місяців)
Solara Clean LLC, Remote (Public and business services)

• Answered high volume inbound calls and emails daily, acted as the primary point of contact for client service requests, pricing inquiries, and scheduling.
• Promptly responded to Yelp, Thumbtack and NextDoor service requests within 5–10 minutes, converting 20+ weekly requests into booked jobs.
• Scheduled and dispatched cleaners in Housecall Pro, optimized daily drive routes to cut down travel time and boost early arrivals at client homes.
• Prepared service quotes, handled last minute changes, cancellations and service complaints on the go

Customer Support Dispatcher

з 12.2024 по 08.2025 (9 місяців)
Prime Fix Appliance Repairs, Remote (Public and business services)

• Provided calm, timely and helpful support to frustrated customers while identifying problems with refrigerators, washers, stoves, and more.
• Handled high volume of inbound calls, emails, service requests, technician scheduling, delayed payments and warranty requests daily.
• Dispatched technicians, updated jobs in Workiz CRM and quickly resolved any hiccups along the way.

Dispatcher

з 04.2022 по 09.2024 (2 роки 6 місяців)
Cleaning Pros LLC, Remote (Public and business services)

• Handled calls, texts, chats and emails. Assisted customers in selecting service packages that fits their needs.
• Assigned jobs to available cleaners and optimized travel routes to prevent delayed arrivals.
• Ensured jobs were accurately logged in CRM in an organized format.
• Efficiently handled last minute cancellations, appointment changes, emergency requests and resolved complaints.

Пауза в карʼєрі

з 09.2018 по 11.2022 (4 роки 3 місяці)
Робота над власним проєктом

I was enrolled in university during this time.

Знання і навички

• Урегулювання конфліктів
• Уміння працювати в режимі багатозадачності
• Активне слухання
• Zendesk
• HubSpot
• Відповідальність
• Ведення CRM
• Communicability
• Комунікабельність
• Адаптивність
• Дисциплінованість

Знання мов

Англійська — вільно