Олена

Yelena Artamonova
BUSINESS ANALYST / SYSTEM ANALYST

CONTACTS
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PROFILE
Results-driven Business / System Analyst with 2+ years of experience in requirements elicitation and business
process optimization (banking, HRIS), with over 10 years of general experience in IT. Expert in analyzing and
translating business requirements into actionable solutions. Adept of stakeholder management, process
standardization, and documentation, including SRS, V&S, FRD, prototypes, modeling and user manuals. Strong in
backlog management: user story writing, acceptance criteria, use case / scenario mapping, refinement, prioritization,
change requests, requirements verification, and requirements traceability. Basic knowledge of relational databases,
hands-on experience in REST API endpoint design, specification, and validation to enable seamless system
integrations. Skilled in leveraging Confluence, Jira, Miro, SharePoint to enhance collaboration across cross-functional
teams. Combine strong analytical attitude, negotiation and presentation skills, and proficiency to bridge gaps between
business needs and technical implementations, ensuring compliance and efficiency in projects.

TECHNICAL SKILLS
Documentation Methodologies: Tools:
and analysis: Agile (Scrum, Kanban) Confluence, Jira, SharePoint
User Stories / Use Cases, Postman
Gherkin Modeling: Swagger / OpenAPI
FRD, SRS, V&S BPMN (bpmn.io, Camunda) HRIS
Google Spreadsheets UML Diagrams
Mind Map, Miro, US Map ERD (drawsql) Data and API:
Sitemaps Prototyping (draw.io, FigJam) REST API
User Guides / Manuals JSON
Questionnaires / Surveys Basic SQL functions

EXPERIENCE
Jan 2025 - Present
Business / System Analyst
Secure financial platform for EU residents, with a specific emphasis on web and mobile banking services.
Key achievements: reduced requirements clarification cycle by 30% through structured documentation and
user story mapping.

Responsibilities:
● Conducted stakeholder interviews and workshops to gather business needs for core banking features
(accounts, payments, loans, cards)
● Participated in discovery phases during the pre-sale stage
● Analyzed and structured business requirements into System Requirement Specifications (SRS) and
Vision & Scope (V&S) documents
● Maintained up-to-date documentation in Confluence, User Story mapping
● Created detailed user stories and use cases, ensuring alignment with compliance and regulatory
standards (GDPR, PSD2)
● Designed BPMN diagrams to streamline banking workflows
● Created UML diagrams to visualize system interactions and improve developer understanding
● Created and maintained system documentation, including Entity-Relationship Diagrams (ERD) and
REST API description
● Developed Google Spreadsheets for data analysis, gap analysis, and requirement traceability
● Delivered presentations and prototypes, demonstrating proposed solutions and project progress
● Managed backlog prioritization, sprint planning, and task breakdowns in Jira using Scrum, Kanban
● Collaborated with cross-functional teams to refine requirements and resolve blockers
● Utilized negotiation skills to balance business priorities, technical constraints, and regulatory
requirements
Tech stack:
BPMN, UML, draw.io, bpmn.io, drawsql, Miro, Jira, Confluence, User stories, Use Cases, SRS, V&S, Agile
(Scrum, Kanban), Google Spreadsheets, ERD, REST API, JSON

Feb 2024 - Dec 2024
Business Analyst
Development of an internal HRIS system from the ground up to improve company processes.
Key achievements: Led the end-to-end requirements definition for the HRIS chatbot that transformed how
600+ employees access corporate information, reducing HR inquiry volume by 48%. Automated HR
processes and implemented HR analytics dashboards, cutting manual work by 40%.

Responsibilities:
● Conducted stakeholder interviews and workshops with HRs, CEO, and management teams to gather
business needs for the HRIS system
● Defined Vision & Scope (V&S) document to align the project with organizational objectives
● Led the requirements definition, gathered and systematized sources, prepared content and its
structuring flow for the FAQ HRIS Chatbot
● Developed the corporate gamification (wellbeing and benefit programs) from scratch
● Developed detailed user stories and functional requirements to support HR workflows (onboarding,
leave management, 1to1s, eNPS, HR analytics, planning activities, surveys)
● Designed workflows (BPMN / UML) to visualize HR operations and system interactions
● Conducted benchmarking against industry best practices to optimize HR processes
● Produced developer‑facing documentation and internal user guidelines / manuals
● Maintained project documentation in Confluence and SharePoint, ensuring version control and
traceability
● Acted as the primary liaison between HR stakeholders, developers, and leadership, ensuring clear
communication of requirements
● Delivered presentations to executives and end-users, demonstrating system features and benefits

Tech stack:
BPMN, UML, ERD, SQL, draw.io, Jira, Confluence, ShareРoint, V&S, User stories, User guides, Manuals,
Mailchimp, Google Spreadsheets, Questionnaires, PowerPoint, Canva

Aug 2022 - Jan 2024
Business Operations Analyst
Strategic alignment and operational efficiency of the organization by owning company processes audit,
optimization and department collaboration.
Key achievements: successfully managed implementation of a new company-wide document management
system, improving information retrieval time by 50% and enhancing cross-team collaboration.

Responsibilities:
● Audited and updated the company's internal policies and procedures
● Produced internal user guidelines / manuals
● Developed, optimized, and implemented processes and strategies
● Led the optimization of business processes and systematized existing company documentation
● Played the key role in the knowledge management and effective communication between teams and
sub-units
● Maintained the budget management and strategic planning

Tech stack:
BPMN, UML, draw.io, Jira, Confluence, ShareРoint, V&S, User guides, Manuals, Google Spreadsheets,
Questionnaires, PowerPoint, Business Model Canvas, Miro, Zoom

Feb 2018 - Jul 2022
TL Human Resources Manager
Strategic building and leadership of HR processes from the ground up, driving data-informed
decision-making, and fostering resilient corporate culture during periods of crisis and transformation.
Key achievements: built the company's HR analytics function from scratch, establishing dashboards and
reporting cadence for eNPS, attrition rates, comparative annual statistics, and weekly/monthly/yearly audits.
Standardization of company business processes, establishing a single source of truth for operational
consistency. Maintained 0% voluntary turnover within the HR team following promotion, reflecting strong
leadership and team culture.
Responsibilities:
● Developed and implemented HR processes, procedures, and strategies aligned with business
objectives, including strategic work planning and departmental budgeting
● Managed full-cycle employee experience: onboarding, adaptation, regular 1:1 meetings, risk
identification, retention initiatives, welcome meetings, and exit interviews
● Conducted surveys (eNPS, engagement, corporate culture), prepared monthly/weekly/annual
reports, and managed HRD files with audit-ready documentation
● Created and maintained the company's HR tone of voice (ToV), adapted all internal communications
accordingly, and proofread/edited monthly corporate news digests for 3 years
● Collaborated with the marketing unit on copywriting, text editing, corporate digest drafting,
merchandising coordination, poster design, presentations, CSR activities, and promo events
● Developed benefit programs, wellbeing initiatives, and corporate gamification projects, including
implementation of medical insurance for 500 employees
● Planned and executed educational and team-building events, fostering collaboration and knowledge
sharing across departments
● Authored well-organized internal corporate content (checklists, procedures, rules, guides) for all
departments to ensure consistency and efficiency of business processes
● Initiated the development of a company-wide ERP system from scratch, providing HR requirements
elicitation and user acceptance feedback
● Led, mentored, and built the HR team, ensuring strategic alignment and professional growth

Tech stack:
Jira, Confluence, ShareРoint, User guides, Manuals, Google Spreadsheets, Questionnaires, PowerPoint,
Miro, Zoom, HRIS, Google/Microsoft Docs/Forms, Canva, Mailchimp

EDUCATION
National Technical University “Kharkiv Polytechnic Institute”
Specialist in Psychology Management

LANGUAGES
English (B2)
Ukrainian (native)
Russian (native)