Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/19284714/

Досвід роботи

Customer support representative

з 09.2021 по 05.2026 (4 роки 9 місяців)
Wow24-7, Дистанційно (Телекомунікації, зв'язок)

•Provided professional customer support for international clients through online communication channels.
•Managed a high volume of customer inquiries while maintaining excellent service quality.
•Assisted customers with account-related questions, technical issues, payments, and general requests.
•Worked with CRM systems to update customer information, track interactions, and maintain accurate records.
•Processed and managed refund requests according to company policies and customer needs.
•Investigated customer cases, identified problems, and provided effective solutions.
•Handled customer complaints professionally and used conflict-resolution skills to improve customer satisfaction.
•Followed customer journeys and supported retention by providing personalized assistance.
•Collaborated with internal teams to solve complex cases and improve customer experience.
•Maintained high attention to detail while working with confidential customer information.

Sales manager

з 05.2016 по 02.2018 (1 рік 10 місяців)
WooxDenim Textile Company - Turkey, Дистанційно (Телекомунікації, зв'язок)

•Managed international client relationships and sales processes.
•Communicated with European customers and handled business inquiries.
•Negotiated agreements and supported customers throughout the sales cycle.
•Managed orders, deliveries, and customer expectations.
•Trained junior sales managers and supported team development.

Sales manager

з 02.2016 по 09.2016 (8 місяців)
H&M Textile Company - Sweden, Дистанційно (Телекомунікації, зв'язок)

•Supported international sales operations and customer communication.
•Assisted distributors and clients with product-related questions.
•Supported senior sales managers with customer coordination and reporting.

Керівник напрямку ментального здоров'я

з 09.2015 по 02.2016 (6 місяців)
American Call Center of Psychological Help - Ukraine, Дистанційно (Медицина, охорона здоров'я, аптеки)

• Provided emotional support and professional communication with clients.
• Developed strong listening, empathy, and problem-solving skills.

Освіта

ЛНУ ім. Івана Франка

Журналістика, Львів
Вища, з 2015 по 2019 (4 роки)

Національний університет "Львівська політехніка"

Психологія, Львів
Вища, з 2012 по 2016 (4 роки)

Додаткова освіта та сертифікати

Немає додаткової освіти та сертифікатів.

Знання і навички

• Ведення онлайн-чатів
• Ініціативність
• Operational CRM
• Зібраність
• Робота з клієнтами
• Комунікабельність

Знання мов

• Англійська — просунутий
• Турецька — початковий
• Українська — вільно

Додаткова інформація

Motivated and accomplished Customer Support and Account Management professional with 6+ years of experience in international customer service. Experienced in handling high-volume customer requests, resolving complex issues, maintaining customer satisfaction, and providing professional support through different communication channels.
Skilled in CRM systems, customer data management, ticket processing, payment-related inquiries, refund handling, account support, and maintaining accurate customer records. Strong ability to analyze customer needs, find effective solutions, de-escalate challenging situations, and build positive long-term relationships with clients.
Previous experience in international sales and account management provides a strong understanding of customer behavior, business processes, and client retention strategies.