Vasylynenko

YULIIA VASYLYNENKO
Currently based in Cyprus| [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

Professional Summary
Sales and client relationship professional with experience supporting international clients
and managing large customer portfolios. Skilled in B2B communication, negotiations,
customer consulting, and CRM systems. Promoted from Sales Representative to Team Lead
and later Head of Sales due to strong performance and leadership. Proven ability to
maintain long‑term relationships with clients across European markets and provide high-
quality service in fast-paced environments.

Key Skills
B2B Sales
Account Management
Client Relationship Management
Customer Retention
Negotiation
CRM Systems
Upselling & Cross-selling
Client Consulting
Sales Support
International Communication Market Research
Microsoft Office, Excel, SAP, Photoshop

Professional Experience
Head of Sales — Vortex Trading

November 2024 – December 2025

• Led and managed the sales department, overseeing strategy and international
partnerships
• Built and maintained relationships with major Chinese manufacturing companies and
suppliers
• Negotiated and finalized large B2B contracts with Chinese partners
• Developed sales strategies emphasizing product value and long-term client relationships
• Coordinated the work of the sales team and monitored sales performance

Key Achievements

• Managed a portfolio of 50+ active B2B clients
• Negotiated contracts with international partners and Chinese suppliers
• Led and coordinated a sales team of 4–6 managers

Sales Team Lead — Vortex Trading

December 2023 – November 2024

• Managed and mentored a team of 4–6 sales representatives
• Assisted in developing personalized offers for key clients, contributing to repeat sales and
stronger client loyalty
• Monitored sales performance and improved sales processes
• Maintained relationships with key suppliers and partners in China

Key Achievements

• Led a team of sales representatives and supported deal progression
• Supported negotiations with international partners
• Helped improve client retention and repeat sales

Sales Representative (B2B Sales) — Vortex Trading

August 2023 – December 2023

• Conducted B2B sales and negotiations with Chinese manufacturers and suppliers
• Negotiated pricing, delivery terms, and partnership conditions
• Built long-term partnerships with international suppliers
• Presented product value and solutions to clients
• Managed communication with suppliers and coordinated order processes

Key Achievements

• Managed 50+ active clients
• Maintained 95% CRM data accuracy
• Achieved 100% processing of incoming client requests

Client Support Specialist — Concentrix, Tallinn

May 2021 – July 2023

Supported clients in Europe region

Advised clients on product selection and provided pre-purchase consultations
Maintained client databases
Provided technical consulting and customer assistance

Technical Support Specialist – Webhelp, Lviv

Mar 2020 – Apr 2021

Provided technical and customer support for international clients in Balkan region
Managed and maintained client databases and account information
Built long‑term relationships with customers using Philips products
Consulted clients on product usage and service solutions
Resolved technical issues while maintaining high customer satisfaction

Credit Control & Client Account Specialist – Nestle Business Services

Apr 2019 – Mar 2020

Managed financial accounts and credit limits for more than 4,000 business clients
Monitored financial activity and minimized financial risk
Processed and approved client orders
Negotiated payment solutions with customers

Client Relationship Manager – 404 Group

Aug 2018 – Apr 2019

Managed client communications and product consultations
Maintained CRM databases
Supported onboarding and training of employees

Translator & International Communication Assistant – TEKRUM Marketing Agency

Oct 2017 – Aug 2018

Translated digital marketing and website content from Russian to Serbian
Participated in negotiations with international partners
Supported cross-border communication and localization of marketing content

Education
Master’s Degree – Slavic Philology, Ivan Franko National University of Lviv (2018–2019)

Bachelor’s Degree – Slavic Philology, Ivan Franko National University of Lviv (2014–2018)

Languages
English – Fluent
Croatian – Fluent
Russian — Native
Ukrainian — Native