Anthony

JENNIFER ANTHONY
CUSTOMER SUPPORT & DIGITAL OPERATIONS SPECIALIST
Customer Support | Live Chat | Social Media | Virtual Assistance
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram: @jc0re | Lviv, Ukraine

PROFESSIONAL SUMMARY
Customer Support & Digital Operations Specialist with experience in remote customer service, live chat and email support,
social media management, community moderation, and short-form video editing. Experienced in handling 100–150
customer inquiries daily while maintaining professional communication and accurate records. Fluent in English (C1), highly
organized, adaptable, and comfortable working independently in fast-paced remote environments.

LANGUAGES
English — C1 (Advanced)

CORE SKILLS
Customer Support & Live Chat • Email Support & Complaint Resolution • Customer Success • Community & DM Moderation
• Instagram & Social Media Management • Short-Form Video Editing • Data Entry & Administrative Support • Meta Business
Suite • Google Workspace • Microsoft Office • Canva • CapCut • Premiere • Trello • Notion • Slack • Zoom • Google
Meet • ChatGPT & AI Tools

PROFESSIONAL EXPERIENCE
Instagram Video Editor Freelance | August 2026 – Present
• Edit short-form Instagram content including Reels, Stories, and posts.
• Perform cuts, transitions, subtitles, audio synchronization, and visual enhancements.
• Adapt content according to brand guidelines, audience requirements, and publishing schedules.
• Review video/audio alignment and ensure final content meets quality standards.

Customer Support Specialist Remote | June 2026 – August 2026
• Managed incoming customer inquiries and support requests in a remote environment.
• Handled approximately 100–150 customer inquiries daily while maintaining professional and timely communication.
• Resolved customer concerns and complaints while maintaining a customer-first approach.
• Maintained accurate customer records and updated internal tracking systems.

Remote Social Media & Community Assistant Digital Content Creator Support | June 2025 – December 2025
• Managed daily activity for a high-traffic Instagram account.
• Responded to 100–150 customer and audience inquiries daily.
• Moderated comments and community discussions while maintaining a positive brand image.
• Managed DMs, business inquiries, collaborations, and administrative workflows.
• Supported social media content organization and scheduling.

Remote Customer Support Specialist Freelance | March 2025 – July 2025
• Assisted customers through live chat and email.
• Resolved customer issues professionally and efficiently.
• Maintained customer records and Google Sheets tracking logs.
• Managed multiple conversations simultaneously while working independently in a fully remote environment.

EDUCATION
MBBS — Bachelor of Medicine, Bachelor of Surgery Expected 2027
Danylo Halytsky Lviv National Medical University, Ukraine