Марина

Maryna Vasylenko Education
Master Degree: Language Interpretation And Sep 2013 - Dec 2018
Translation
Kyiv National Linguistic University, Kyiv, Ukraine

Employment
Case Handler May 2026 - Jul 2026
Remed Assistance, Antalya, Türkiye
Managed medical assistance cases while ensuring compliance with company
Personal details procedures and insurance policies.
Processed medical insurance claims and maintained accurate case
Maryna Vasylenko documentation.
Communicated with patients, hospitals, insurance companies, and
[відкрити контакти](див. вище в блоці «контактна інформація») international partners.
Updated customer records using CRM software.
[відкрити контакти](див. вище в блоці «контактна інформація») Coordinated complex cases with internal departments to ensure timely
resolution.
Antalya, Türkiye
Resolved customer inquiries through multiple communication channels while
maintaining high customer satisfaction.
May 25, 1996
Ensured accurate documentation and regulatory compliance throughout the
case lifecycle.
Skills Customer Service Agent May 2024 - Nov 2025
Summer Tour Travel Agency, Antalya, Türkiye
Customer Support Assisted international customers with travel-related requests and service
inquiries.
Case Management
Explained company policies, travel procedures, and booking information.
CRM Software Resolved customer complaints professionally and efficiently.
Maintained customer records and updated information in internal databases.
Multitasking Demonstrated empathy while handling challenging customer situations.
Managed multiple tasks simultaneously in a fast-paced environment.
CRM
Delivered excellent customer service while maintaining company quality
standards.
Languages Airport Passenger Service Agent Jun 2022 - Sep 2023
Çelebi Aviation Holding, Budapest, Hungary
Ukrainian Assisted international customers with travel-related requests and service
inquiries.
Russian
Explained company policies, travel procedures, and booking information.
English Resolved customer complaints professionally and efficiently.
Maintained customer records and updated information in internal databases.
German Demonstrated empathy while handling challenging customer situations.
Managed multiple tasks simultaneously in a fast-paced environment.
Turkish Delivered excellent customer service while maintaining company quality
standards.
Hobbies Airport Passenger Service Agent Mar 2020 - Apr 2023
SkyUp Airlines, Boryspil, Ukraine
Traveling Managed passenger check-in and boarding operations.
Assisted travelers with flight changes, delays, and cancellations.
Reading Resolved customer issues in a professional and timely manner.
Coordinated with airport departments to ensure smooth daily operations.
Hiking
Prepared operational reports and maintained accurate passenger
Watching documentaries documentation.
 Monitored flight schedules and communicated important updates to
passengers.
Maintained compliance with airline and airport procedures.

Airport Passenger Service Agent Feb 2019 - Mar 2020
Interavia LLC, Boryspil, Ukraine
Processed passenger check-in and issued boarding passes.
Verified passports, visas, and travel documents.
Assisted passengers throughout the boarding process.
Collected payments for excess baggage and additional airline services.
Responded to passenger inquiries and resolved service-related issues.
Trained newly hired passenger service agents.
Maintained excellent customer service while ensuring compliance with
aviation regulations.