Leonid

Leonid Yaniiev About me
Customer Support Representative Results-driven Customer Support & Moving Operations
Specialist with 5 years of professional experience handling
Contact information: high-volume client communications, dispute resolution, and
logistics coordination for North American markets. Proven
expertise in calculating relocation estimates (Household
[відкрити контакти](див. вище в блоці «контактна інформація») Goods), dispatching field crews, and de-escalating complex
client claims via phone, chat, and email. Skilled at operating in
fast-paced environments, utilizing CRM systems, and delivering
[відкрити контакти](див. вище в блоці «контактна інформація») high service standards under strict deadlines.

@LeoStarve
Recent Experience
Skills
International Recruiter & Client Communications Specialist

Tools:
 Vitaver Staffing Agency (US Market) | Jun 2026 – Aug 2026

CRM Systems (HubSpot, Salesforce,
internal CRMs), MS Teams, Google Conducted high-volume cold calls and outbound phone
Workspace, Notion, VoIP / Cloud communications with US-based candidates across multiple
US time zones.

Telephony Evaluated candidate profiles, salary expectations, and working
conditions to match complex requirements from client
Hard skills: 
 organizations.

Customer Service Standards, Conflict Navigated objections and conducted initial compensation
Resolution & De-escalation, Claims & negotiations using tailored scripts and US business etiquette.

Ticket Handling, Inbound/Outbound Maintained high data integrity within ATS/CRM systems,
tracking interaction histories and candidate pipelines.

Phone & Chat Support, Logistics & Demonstrated high stress resistance, adaptability, and fluency
Schedule Coordination, CRM Data in spoken English during dynamic phone interactions.


Entry


Customer Support & Moving Operations Specialist

Soft Skills:
 Workflow (Canada Operations) | Nov 2024 – Apr 2026

Empathy & Active Listening, Stress
Resistance & Adaptability, Time Provided inbound customer support via phone, email, and live
Management, Problem Solving, chat for residential and commercial moving (Household
Goods).

Attention to Detail Calculated accurate moving estimates based on inventory
volume, number of rooms, logistics constraints, and taxes.

Languages:
 Identified core customer needs, resolved service claims, and
de-escalated issues during stressful relocation processes.

English - Professional Working Proficiency Dispatched and coordinated field technicians and moving
(С1)
 crews, managing scheduling, pricing, and real-time
Ukrainian - Native operational support.

Maintained complete records of all client interactions and
scheduling updates in the CRM system.


Education

 Client Experience & Educational Sales Representative

• Master's Degree in Sea & River Tourism | Study Academy | Odesa, Ukraine | 2021 – 2024

Odesa National Maritime University Handled high-volume inbound inquiries, guiding clients
(2020–2021)

 through the onboarding lifecycle, schedule planning, and
exam preparation.

• Bachelor's Degree in Entrepreneurship, Resolved complex customer objections and pricing concerns,
Trade & Exchange | Odesa National matching student goals with suitable course solutions.

Academy of Food Technologies 
 Coordinated client documentation, CRM lead tracking, and
(2017–2021)

step-by-step follow-ups to maximize retention.

Built strong interpersonal rapport, demonstrating patience,
• Bachelor's Degree in Restaurant & Hotel active listening, and problem-solving skills in high-touch
Business | Odesa National Academy of service.
Food Technologies (2016–2020)