Volodymyr

Vladimir Bondarenko

Kyiv, Ukraine
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram: @Veld_v
Work format: Remote, hybrid in Kyiv

About

Technical specialist with 10 years of experience in corporate systems support, user support, data
operations, and CRM administration. Strong in SQL, incident investigation, business process support, task
decomposition, and coordination with development and QA teams. Hands-on experience with Moodle
deployment and administration on a Linux server in AWS, including platform setup, course and user
management, plugin installation, reporting, and routine process automation with Python and AI-assisted
tools.

Contacts

 Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

 Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)

 Telegram: @Veld_v

 Location: Kyiv, Ukraine

Education

Taras Shevchenko National University of Kyiv
Educational and Scientific Centre "Institute of Biology", Department of Botany
Bachelor's Degree, 2011-2015

Current Position

Computer Systems Analyst
Proxima Research International LLC
September 2016 - Present
Projects

 Proxima CRM: user creation, system settings administration, reference data and field configuration,
interface card creation, and support of internal CRM workflows.

 Moodle LMS: full Moodle setup from scratch on a Linux server in AWS after server access was
provided, publishing the platform to external access, platform administration, course and user
uploads, result exports, and plugin installation.

 Telegram automation: created scripts for post publishing automation while working with
Telegram channels.

 Telegram post statistics app: built an application for live Telegram post statistics using an AI-
assisted workflow.

 SQL and data operations: client data exports, duplicate cleanup, record updates, data loading to
production through temporary tables, and custom data extraction when standard reports were not
available.

Responsibilities

 Administer Proxima CRM, including user creation, interface setup, reference data management, field
configuration, and system settings updates.

 Support users and resolve operational issues through internal requests and communication
channels.

 Write SQL queries for analysis, data export, and data correction.

 Perform bulk data updates and data loading through temporary tables.

 Prepare technical tasks for developers and QA specialists.

 Administer Moodle, including setup, configuration, course uploads, user management, plugin
installation, and result exports.

 Automate selected routine processes using Python scripts and AI tools.

 Prepare user guides and internal documentation.

Key Skills

 CRM Administration

 Moodle Administration
  SQL

 PostgreSQL

 Data Export and Data Correction

 Linux

 AWS

 Python Automation

 AI-Assisted Scripting

 Incident Investigation

 User Support

 Technical Documentation

 Task Decomposition

 QA Task Preparation

Languages

 Ukrainian: Native

 Russian: Native

 English: B2